Customer Service Data Entry

David Petrolle

*** ******* ****** ********, ** 13760 917-***-**** Email: ********@***.***

PROFESSIONAL PROFILE

Between my theatrical training and administrative skills, I’ve created a 20+ year track record demonstrating a talent for connecting with people, member engagement and creating quality customer service. I excel at building relationships with a diverse range of personalities whether it is with clients, customers or employees. I have a strong reputation for being personable and a utility player who makes every effort to complete any task, big or small, with determination and humor.

EXPERIENCE

The Forum Group/Forum Temporary Services New York, NY 1994 - Present

My roles and accounts have varied over the years but in total, I have been assigned over 100 positions with both corporate and entertainment companies. Some have been short-term assignments while others have been for multiple months. This has been a valuable experience as I have quickly learned to adapt to new surroundings, work flawlessly with a diverse group and learn new skills with every role. Some of my responsibilities have included:

Meet and greet clients

Guest/Concierge services

Multi-phone line proficiency

Overall customer service and administrative duties

Toys R Us – Times Square New York, NY 2004 - 2011

I worked the front lines of customer service with the public in what is notably the busiest of most Toys R US stores; occupying over 110,000 square feet and attracting hundreds of thousands of visitors (both adults and children) annually. I spent much of my time on the store floor, working as a toy demonstrator, or as a greeter with the ‘Guest and Concierge Services’ department. I was praised regularly for my rapport with a diverse audience; known for being articulate and personable and having great attention to detail.

Memorial Sloan Kettering Cancer Center New York, NY 1998 - 2000

I worked exclusively in the facilities management department. My duties included:

General administrative

Data entry

Assistance in physicians’ office relocations

Professional Actor (SAG, AFTRA, Actors Equity Association) New York, NY 1994 - Present

I’ve worked on numerous Broadway, Off-Broadway, and Off-Off Broadway productions as well as Regional and Summer Theatre, Television and Film projects, and voice over assignments.

EDUCATION

Binghamton University, Binghamton NY, BA, Theatre, 1994

SKILLS & INTEREST

Proficient in Microsoft Suite (Word, Excel, etc.). Vast knowledge of New York City and its environs, theatre and other theatrical/stage information. Speak intermediate Italian and understand spoken Italian.

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