Customer Service,Social Worker, M&E
Resume:
Professional Summary
Experienced Monitoring and Evaluation Officer with seven years of dedicated service, adept at driving impactful outcomes through meticulous data analysis and strategic insights. As a proud member of ZaMEA (Zambia Monitoring and Evaluation Association), I bring a wealth of expertise in designing and implementing robust monitoring frameworks, ensuring the effective measurement of project progress and performance. Skilled in developing innovative monitoring tools and methodologies, I thrive in fostering a culture of continuous improvement and learning within organizations. With a proven track record of collaborating with diverse stakeholders and spearheading initiatives to integrate best practices, I am committed to driving sustainable development and amplifying social impact. Ready to leverage my passion for evidence-based decision-making and my extensive experience to contribute to your organization's success.
Job History
Scaling Up Nutrition Project, Plan International Zambia, Chongwe District Monitoring and Evaluation Officer - (Apr 2021 Dec 2023)
DUTIES:
Assisting in the creation of Monitoring, Evaluation, and Reporting (MER) Plans to enhance project effectiveness and learning.
Reinforcing and embedding corporate monitoring systems and tools within the SUN II project to better manage outcomes and results.
Guiding the establishment of participatory monitoring and evaluation systems, including Community Participatory Monitoring and Evaluation (PM&E) Systems, to increase project accountability.
Offering technical guidance in the planning and coordination of Baselines, Assessments, Evaluations, Research, and case studies to improve performance measurement and learning within the Project.
Directing the SUN II project team in identifying and disseminating lessons learned and best practices from MER activities to continually enhance program effectiveness.
Organizing capacity-building sessions on Monitoring and Evaluation (M&E) for both staff and stakeholders to ensure high-quality data collection and management within the Project.
Ensuring the production of timely and high-quality program monitoring and evaluation reports to support evidence-based decision-making and accountability.
Contributing to the development of annual program budgets and project operational plans.
IMAM Project, Plan International Zambia, Kabwe/Central Program Area Project Coordinator Assistant - (2020 Jun 2021 Mar)
DUTIES:
Engaged in the Nutrition Technical Working Group at the district level.
Formulated meeting agendas and documented minutes and recommendations from technical working group meetings. Additionally, supervised Nutrition officers, IYCF Facilitators, and Nutrition assistants at the district level.
Offered technical assistance to Ministry of Health (MoH) personnel in creating and disseminating key messages regarding Nutrition, Child Protection, and Infant and Young Child Feeding (IYCF) practices and behaviors.
Created effective quality improvement standards and strategies to enhance the quality of clinical care services in partnership with collaborators.
Integrated cross-cutting issues such as disability, gender, and HIV & AIDS to ensure their mainstreaming during project execution.
Contributed ideas to enhance the development of emergency nutrition responses.
Advocated for and maintained adherence to Plan International values and reputation, including respect for the dignity of beneficiaries, staff, and community members.
Ensured comprehensive community mobilization efforts were carried out effectively.
Plan International Zambia, Kabwe/Central Program Area Community Mobilizer - (2019 Dec – 2020 Jun)
DUTIES:
Managed a team of community mobilizers and case workers to facilitate community engagement.
Established connections between Plan Staff (community mobilizers and case workers) and local leaders, chiefs, and stakeholders.
Enhanced community mobilization efforts for the distribution of relief food.
Organized and supervised the Plan International School Feeding Program at Munema School in the Chisamba District.
Oversaw the coordination of Plan International School Feeding Programs at Munema School.
Managed child protection and risk assessment initiatives in the Mulungushi Agro Scheme and Munema School within the Chisamba District.
Promoted gender inclusion in emergency response activities.
Chikungu Pastoral and Catechetical Training Center, Chipata Director and Lecturer - (2015 Aug – 2019 Oct)
DUTIES:
Enlisted and provided training for community and church leaders in the Eastern Province.
Provided lectures and mentorship to candidates.
Formulated communication strategies for organizational use.
Implemented project streamlining techniques and monitored budgets utilizing readily available project management templates.
Gathered and submitted reports detailing success stories to donor projects.
Assigned tasks based on project plans, requirements, and individual team members' expertise.
Formulated yearly budgets and devised thorough plans to achieve center objectives.
Drugs & Alcohol Intervention and Harm Reduction, Eastern Province Care/Steps OVC Provincial Facilitator - (2013 Jun – 2013 Aug)
DUTIES:
Provided training to leaders and trainers in the Eastern Province on interventions and harm reduction strategies for drugs and alcohol.
Conducted workshops to train youths in the Eastern Province on interventions and harm reduction related to drugs and alcohol.
Educated leaders and trainers in the Eastern Province on effective strategies for intervening in drug and alcohol issues and minimizing harm.
Offered workshops to empower youths in the Eastern Province with knowledge and skills for intervening in drug and alcohol situations and reducing associated harm.
Vubwi Home Based Care & OVC Community Officer - (2011 Sep – 2013 Aug)
DUTIES:
Developed internal programs tailored for children.
Provided training to foster mothers and team members using Training for Transformation approaches.
Conducted training sessions on recognizing, reporting, and providing counseling for cases of child sexual abuse.
Raised awareness and established networks with community structures.
Educated communities about HIV and AIDS and promoted understanding.
Offered palliative care services and counseling support.
Home Based Care and Feeding Program, Minga, Petauke in Eastern Province Community Facilitator - (2009 Aug – 2011 Sep)
DUTIES:
Developed and adapted the Convention on the Rights of the Child and traditional childhood norms to fit local communities' contexts.
Identified, reported, and provided counseling for cases of child abuse.
Integrated gender perspectives into HIV initiatives and programs.
Implemented feeding programs for orphans and vulnerable children.
Utilized community and local resources for communication strategies aimed at fostering development and innovation for change.
Established networks with government agencies, NGOs, and community leaders.
Raised awareness about HIV/AIDS through community gatherings, creative performances (such as dramas and poems), and radio broadcasts on community radio stations.
Youth Alive Zambia, Lundazi, Lumimba, Mwanya, Kazembe Facilitator - (2005 May – 2006 Aug)
DUTIES:
Provided counseling and spiritual guidance.
Delivered motivational speeches and empowerment sessions to young people.
Educated and equipped youths with skills and opportunities for livelihoods.
Addressed adolescent health issues, particularly reproductive and sexual health.
Raised awareness about the risks and consequences of early marriages, sexually transmitted infections (STIs), HIV, and abortion.
Conducted training sessions and workshops in collaboration with Youth Alive Zambia focused on fostering behavioral change among young people.
References
Tinozyechi Zimba
Program and Training Assistant HIV/AIDS
Peace Corps Zambia,
Cell: +260*********,
Email: ******@**********.***
Wisho Mtonga
Airlink Broadband Limited,
Cell: +260*********,
Email: *****.******@*************.***
Mphangwe Kasonso
Carllion Enterprises (Standard Carriers)
Cell: +260*********
Email: *******.*******@*****.***
Contact
************@*****.***
St. Francis of Assisi Parish, Low Density Area, Kambobe Plots, Serenje.
ACADEMIC QUALIFICATION
Master of Public Administration Africa Research University, Lusaka – 2021
Master of Theology/Licentiate in Systematic Theology University of St. Mary of The Lake - Chicago, Illinois, USA – 2015
Bachelor of Arts in Theology Urbaniana University - Rome, Italy – 2008
Diploma in Philosophy
St. Augustine Philosophical College – 2003
Certificate in Project Management Zambia Monitoring and Evaluation Association (ZaMEA) - 2019
Certificate in Nutrition (Nutrition: An Introduction) USAID/John Hopkins Bloomberg School of Public Health - 2020
Certificate in Social and Behavior Change For
Nutrition John Hopkins Bloomberg School of Public Health - Center for Communication Programs - 2020
Certificate in Diarrheal Disease John Hopkins Bloomberg School of Public Health - 2020
Certificate in Accelerating Behavior Change in Nutrition – Sensitive Agriculture USAID/SPRING (Strengthening Partnerships, Results and Innovation in Nutrition Globally - 2020
Certificate in Monitoring Evaluation and Learning
(MEAL) Keno Institute - 2020
Competence Certificate in Mobile & Web-Based
Data Collection and Management Copper Belt University CAD/IMPACT Research & Information
Systems - 2019
Certificate in General Agriculture Zambia College of Agriculture (ZCA) - 2019
Certificate in Fish Farming Kasaka Fisheries Training Institute - 2019
Certificate in Child Protection and Mandatory
Reporting Department of Children & Family Services - Chicago USA - 2013
Certificate in Protecting God's Children for Adults Santa Maria Del Popolo School, Mundelein - Chicago Illinois, USA - 2013
Certificate in Drugs & Alcohol Intervention and
Harm Reduction Serenity Harm Reduction Program Zambia (SHARPZ)/CA - 2011
Certificate in Youth Life Skills and Livelihoods Africare Zambia - 2006
Certificate in HIV/AIDS Management CHAZ/Kara Counseling Zambia - 2005
Computer Proficiencies
MS Word
MS Excel
MS PowerPoint
MS Access
Skills
Interpersonal Skills.
Organizational Skills
Project Management
Budget Administration
Community Mobilizations
Program Coordination
Monitoring and Evaluation
Planning and Implementation.
Data Analysis
Staff Management
Strategic Planning
Strong Analytical Skills
Problem Solving
Leadership Skills
IYCF/MAIYCN
Professional Membership
A Member of ZaMEA (Zambia Monitoring and Evaluation Association).
Languages
English.
Bemba.
Nyanja.
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