Dawn M. Farbman
Carmel, NY *****
**********@*****.***
Objective:
Hardworking and detail-oriented Practice Manager with 3 years of experience overseeing daily operations of a busy veterinary practice, managing a team of 10-15 staff members, and implementing efficient scheduling systems. Proven in developing and implementing training programs, ensuring consistent delivery of high-quality care, and maintaining accurate records of employee hours and wages. Skilled in healthcare management, practice management, and hospital experience.
Roosevelt Veterinary Center, Brewster, NY
Veterinary Practice Manager
September 2021 to November 2024
Managed daily operations of a busy veterinary practice, overseeing a team of 10-15 staff members
Produced weekly metrics based on appointment and surgical capacity, weekly revenue, payroll and hospital expenses
Implemented efficient scheduling system to optimize patient flow and reduce wait times
Developed and implemented training programs for new hires, ensuring consistent delivery of high-quality care
Collaborated with veterinarians to develop treatment plans for patients, ensuring optimal care and client satisfaction
Managed the recruitment process for new veterinary staff members, conducting interviews and making hiring decisions based on qualifications and fit with the
Developed and maintained relationships with vendors to ensure timely delivery of supplies at competitive prices
Scheduled monthly Lunch and Learns with vendors to ensure the staff is current with industry standards
Led regular staff meetings to communicate updates on policies, procedures, and patient care
Ensured compliance with regulatory requirements related to animal health records management
Implemented electronic medical record system for improved efficiency in patient documentation and information retrieval
Developed protocols for emergency situations to ensure prompt response and appropriate care for critical patients
Processed and verified payroll for 20 employees on a bi-weekly basis
Maintained accurate records of employee hours, wages, taxes, deductions, and personal time off
Generated payroll reports for management review, including summaries of earnings, taxes, deductions, and benefits
Researched and resolved discrepancies or errors in payroll data to ensure accuracy
Prepared and distributed paychecks or direct deposits to employees on scheduled payday
Trained staff on our new management system, PULSE
Handled any IT problem with PULSE and or WEAVE
Preformed employee annual reviews
Maintained employee files with proper documentation
Establish and implement effective workplace procedures.
Provided solutions when faced with unhappy customers
Domestic Engineer
January 2008 to September 2021
During this time, I was a stay at home mom. My priority at this time was to raise my children.
Curry Acura - Scarsdale, NY
Automotive Biller
August 2007 to January 2008
Responsibilities include but not limited :
Process motor vehicle documentation
File loan application
Data entry of new vehicles
Transfer new/used vehicles to different dealerships
Comply all documents for new and used car sales
Catalog all motor vehicles entries
Goldens Bridge Mercedes Benz - Goldens Bridge, NY
Automotive Biller
December 2006 to August 2007
Responsibilities include:
Process motor vehicle documentation
File loan application
Data entry of new vehicles
Transfer new/used vehicles to different dealerships
Comply all documents for new and used car sales
Catalog all motor vehicles entries
Land Rover and Jaguar of Mt. Kisco- Mount Kisco, NY
Automotive Biller
January 2006 to December 2006
Responsibilities include:
Process motor vehicle documentation
File loan application
Data entry of new vehicles
Transfer new/used vehicles to different dealerships
Comply all documents for new and used car sales
Catalog all motor vehicles entries
Curry Honda - Yorktown Heights
Biller/Bookkeeper
September 2001 to January 2006
Automotive Biller
Responsibilities include:
Process motor vehicle documentation
File loan application
Data entry of new vehicles
Transfer new/used vehicles to different dealerships
Comply all documents for new and used car sales
Catalog all motor vehicles entries
Automotive Bookkeeper
Responsibilities include:
Entering each cost into the proper account for each vehicle sold
Documenting all profits/loss for each sold
Running daily summaries for varies categories
Stock new inventory into proper accounts
Enter Warranty charges into accounting
Classic Automative LLC - Eastchester, NY
Automotive Biller
March 1996 to September 2001
Automotive Biller
Responsibilities include:
Process motor vehicle documentation
File loan application
Data entry of new vehicles
Transfer new/used vehicles to different dealerships
Comply all documents for new and used car sales
Catalog all motor vehicles entries
Salerno Chrysler - Yorktown Heights, NY
Automotive Biller
May 1991 to March 1996
Automotive Biller
Responsibilities include:
Process motor vehicle documentation
File loan application
Data entry of new vehicles
Transfer new/used vehicles to different dealerships
Comply all documents for new and used car sales
Catalog all motor vehicles entries