Customer service

Sebahat Koci (she/her)

C: 602-***-**** • E: ************@*****.*** • Brooklyn, NY 11209

PROFESSIONAL SUMMARY

Agile, detail-oriented Business Management & Customer Service Profession with human services, food service, and real estate settings. Curious, practical, and quick to learn; offer reliability, a strong work ethic, and effective time management skills. Respectful interpersonal and communication skills, and a friendly, upbeat approach. Seeking an opportunity to contribute to the success of a business. EXPERIENCE

CAVE LOUNGE

Host/Server Brooklyn NY 11/2023 - 12/2024

. Greeting an average of 200 guests a night per weekend and escorting them to the tables. . Recorded food and drink orders and served customer requests to the highest standards. . Maintained full product knowledge of menu and specials.

. Always mindful of sanitation and safety considerations with handling food. EXPERIENCE

LIBERTY PEST CONTROL Brooklyn NY Service Advisor 11/2023 - 06/2024

• Ensured high quality service to local clients by monitoring scheduling for all pest service technicians and ensuring routes were successfully completed.

• Managed every step of how service technicians were trained and conducted themselves in the field. • Worked closely with property management to ensure each technician operated efficiently to maintain high levels of customer satisfaction.

• Facilitated Housing Violation corrections and oversaw multiple building DOH shutdowns while ensuring industry compliance and safety standards were met or exceeded.

• Filled out and processed all needed paperwork including purchase orders, time sheets, etc.; created rodent-proofing evaluations and submitted proposals; corrected complaint details of rodent removal case by case.

Key Contribution: Generated over $143,000 in sales in 7 months by developing productive client relationships.

ADVANCED DEVELOPMENTAL DISABILITIES SERVICES (ADDS) Phoenix, AZ Crisis Intervention Coordinator 10/2016 - 04/2023 • Worked closely with clients to connect them to services to help them achieve their individual goals; comfortable interacting with individuals on the Autism Spectrum.

• Participated in case reviews and consulted with each client’s care team to evaluate their needs Participated in trainings and development sessions to improve habilitation practices and learn new techniques, including Article 9, CPR, First Aid and Federal Finger Printing Certification.

• Liaised between clients and school psychiatric units and in-patient hospital teams, as needed. • Updated reports via the portal for the Department of Developmental Disabilities.

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Tutti Santi

Host/Server Phoenix, AZ 12/2021 - 04/2023

. Maintain warm and professional manner interacting with guests by phone and person. . Manger reservations,Assisted with cleaning and setting tables.

. Served up to 40 meals pre weekend shifts.

. Consistently upsell food,beverage,and promotions to guests.

. Builded a long term customer loyalty and Exceed expectations. RAY’S PIZZA Phoenix, AZ Assistant Manager & Bookkeeper 01/2008 - 08/2016 • Provided friendly, professional customer service while greeting in-person customers, answering phones, and taking orders.

• Interviewed, hired, trained, and supervised staff.

• Inventoried all restaurant items and placed orders to restock food, beverages, and cleaning supplies. • Maintained accurate, up-to-date financial records and best bookkeeping practices while managing AP/AR and monthly budget, approving timesheets, and processing weekly payroll. PRIVATE MANAGEMENT CO. Anthem, AZ Property Manager 02/2006 - 05/2015 • Responded to tenant complaints, arranged for repairs, capital improvements, or maintenance, as needed. • Liaised with vendors and contractors and oversaw work on 9 residential properties. • Collaborated with real estate brokers to search for and approve replacement tenants; negotiated and signed leases, using outside counsel, as needed.

• Prioritized operating expenditures so budgeted items aligned with property’s qualitative operating goals for coming year.

• Pursued the collection of overdue rent from tenants, approved and paid bills and property taxes, managed all General Ledger entries, and prepared financial statements. EDUCATION

GED - Baid Yaakov High School, Bay Ridge, NY

SKILLS MS Office, Google Suite, QuickBooks, PestPac, ChiroTouch, Yardi, Auto/Mate DMS, Zoom

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