Part-Time Warehouse Picker

Virginia “Vee” Benson **** W Colter

Phoenix, Az *5015

P: 602-***-****

E: *******@******.***

PROFILE

Results-driven professional with over a decade of experience in the collection industry, excelling in account management, team leadership, and operational oversight. Currently seeking to transition into a new environment where I can apply my strong communication, customer service, problem-solving, and organizational skills. Enrolled in classes from 8 AM to 1 PM, Monday through Friday, I am looking for a part-time opportunity that allows me to contribute effectively while pursuing my education. Eager to embrace new challenges and bring a customer-focused approach to a dynamic team in any industry.

WORK EXPERIENCE

March 2013 to Dec 2023 J Mark Heldenbrand, PC Attorney at Law Recovery Manager

Oversaw asset location and garnishment preparation

Assist attorneys in preparing accounts for lawsuit, trial and writ of execution hearings

Arrange and oversee service of process

Manage and assign account placements to front and backend collectors for recovery efforts

Design and maintain accurate reports for insight of accounts status, aging, credit and recovery scores.

Responsible for the managing, hiring, training, and continuous coaching of staff.

Manage office staff day to day operations front end and back end

Conducted collection, sales calls and correspondence in a professional manner, with appropriate follow-up as needed

Exceed office monthly revenue goals assigned as a team October 2008 to June 2012 Argus Financial Services Inc – Phx Az Collector -Operations Manager

Specialized in commercial and consumer debt collection

Utilized Experian, Accurint, and other third-party internet sites for skip tracing

Maintained a high call volume, averaging 100+ calls daily

Successfully met monthly revenue generation goals through effective collection efforts

Managed a team of 25+ front-end collectors and office staff

Developed new client relationships through inbound and outbound sales calls and emails. August 2006 to August 2008

September 2012 to March 2013 Peak Financial Services Phx Az Collector- Collection Manager

Managed a team of 5 to 10 full-time collectors on the collection floor

Contacted debtors to collect money and consistently met or exceeded goals

Utilized Experian, Accurint, Insight, and other third-party sites for skip tracing accounts

Proficient in batch processing, mapping, import/export, and credit reporting

Trained and developed collection staff to help them achieve their individual goals.

February 1999 to July 2003 Cavalry Portfolio Services - Phoenix, AZ Collector- Legal Collector

Contacted debtors to collect past-due account balances on purchased debt

- Conducted skip tracing to locate debtor information using Experian, Accurint, Insight, and internet resources

- Built monthly post-date payment amounts month over month

- Maintained a high call volume, averaging 150+ calls daily

- Identified and sent qualified accounts to the legal department for litigation. Skills: Coaching, Sales, Litigation, Financial Services, Recruiting/Staffing/Hiring, People Management, Credit Reports, Operations Management, Revenue Growth, Call Volume, Meeting Sales Quotas, Exceeding Collection Goals, Import/Export accounts / data, Legal Credit and Collections, Past Due Accounts, Collection Agency, Closing Skills

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