Branch Manager Customer Service

Miranda Hase

*** ***** ***** **** ******, Oklahoma City, Oklahoma, 73130, US • 405-***-**** • *********@*****.*** With over 15 years of experience in sales and branch management, loan management, and general office duties, I am a results-oriented self- motivator with the drive and knowledge to thrive and succeed at any task put in front of me. 15 plus years of Business Management

15 Years Loan Servicing

Financial Services

Team Player

Organized

Cash handling expertise

Self-sufficient

Customer service

Goals and performance

Revenue generation

Loans

Regulatory compliance

Collections

Staff management

Cheerful demeanor

Staff training

Computer Skills

Sales expertise

Tax Preparer

Notary Public

Consumer Credit Management - Business Administration - 2010 Marquette University - Milwaukee, WI

High School - 2000

John Marshall Middle School - Oklahoma City, OK

Branch Manager - April, 2020 to August, 2023

Regional Finance - Oklahoma City, OK

Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals on Secured loans up to 25,000. Quickly resolved escalated customer issues, increasing retention rates. Was in charge of a branch team that included 4 professional loan officers. Organized sales, service, and operations processes on a daily basis. Evaluated employee performance and devised strategies for improvement. Drove my branch to become the top selling location in the District within the first few months of operation and maintained this after a closing of a branch and the majority of the accounts were transferred to my branch. Maintained a friendly and professional demeanor when dealing with customers. Followed regulations such as the Bank Secrecy Act, Anti-Money Laundering Act, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.

Took the branch from one of the highest rank in delinquency, to one of the lowest ranked company wide. Branch Manager - February, 2016 to March, 2020

B & R Finance - Moore, OK

Was promoted to District Manager within 1 1/2 years employed with this company. Met deadlines by proactively managing individual and team tasks and ensuring goals were met and exceeded monthly. Maintained the lowest delinquency in the state and handled all aspects of the branch's legal accounts. Assisted in moving locations of the branch to more profitable location. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Branch Manager - December, 2015 to February, 2016

Approved Cash - Oklahoma City, OK

Operated a Title and Payday Loan office in a courteous manner. Performed outside marketing and cross-sells daily. Handled all aspects of daily collections and ensured goals were exceeded monthly. Branch Manager - November, 2011 to December, 2014

Southeast Investment Corporation - Oklahoma City, OK Operated a Signature loan company, managing up to 6 employees. Maintained files, controlled delinquency at a profitable number and handled all legals over 1700 accounts. Over a 3 year period the office was one of the largest offices in the state of Oklahoma. I was invited to go on the yearly top performer trip. District Manager - February, 2006 to September, 2011 Western-Shamrock Finance - Oklahoma City, OK

Was the training manager and office for Signature/Title/Tax preparation Company. Was promoted to the District Manager over 7 offices and 16 employees in the Oklahoma area. Ensured all offices were staffed and ran efficiently and goals were met monthly.

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