Quality Control Assurance
Resume:
Mar. 2016 - June 2018
2016
Nnabude Chidiebere Nancy
Jahi 1, Behind Police Station, Jahi Abuja.
+234********** *******************@*****.***
https://www.linkedin.com/in/nancy-nnabude-147285251 Objective
To leverage my expertise in quality control, attention to detail, and analytical skills to ensure and maintain the highest standards of product quality and compliance with regulations. As a Quality Assurance Officer, my goal is to contribute to the organization's success by implementing rigorous quality control measures, optimizing processes, and providing actionable insights for continuous improvement, thereby enhancing customer satisfaction and business performance.
Experience
Haventis Pharmaceutical Company Limited.
Sales Representative
Collaborate with the customer acquisition team to ensure a seamless and quality experience for our clients throughout the onboarding process.
Oversee the product delivery process to ensure that it meets the established quality standards and timelines. Maintain accurate and organized records of customer interactions, product delivery details, and other relevant data to facilitate efficient operations and decision-making.
Generate regular reports to track and analyze the performance of customer acquisition efforts, product delivery, and market survey findings. Provide insights and recommendations for improvement. Participate in market surveys to gather valuable data and insights that will contribute to informed business decisions and strategies. Independent National Electoral Commission (INEC)
Data Admin Assistant. (NYSC)
Accurately input, update, and maintain data in databases, spreadsheets, and other data management systems, and rectify data inconsistencies, errors, and duplicates to ensure data accuracy and integrity. Retrieve specific data upon request from team members or other departments and provide it in a clear and organized format. Confirm the accuracy and completeness of data by cross-referencing with various sources or through data validation procedures. Categorize and label data for easy retrieval and analysis, including the creation of folders, tags, or other organizational structures. Collaborate with team members and other departments to understand their data needs and provide support in finding and utilizing relevant data.
Stay informed about data privacy laws and regulations to ensure data is handled in a compliant and ethical manner. Address data-related challenges and troubleshoot issues that may arise during data management tasks. Chidex Atlantic Worldwide Limited.
Customer Service.
Interact with customers through phone, chat, or in-person, to address inquiries, provide assistance, and resolve issues. Respond to customer inquiries, providing information about products, services, pricing, and policies issue. Assist customers in resolving problems, complaints, or concerns, striving to achieve a satisfactory resolution while following established protocols. Process customer orders, including order entry, order tracking, and coordination of delivery or services. Address and de-escalate customer complaints, ensuring a positive and respectful interaction. Collect and document customer feedback and insights to help improve products, services, and customer experiences. Demonstrate empathy, active listening, and patience when dealing with customers. Ensure that customer service interactions adhere to established quality and service standards. Education
University of Jos.
Bsc Industrial Chemistry.
Skills
Excellent communication skills.
Collaboration with various teams and customers.
Analytical skills.
Ability to adapt and respond to changing processes. Certification
Alison CPD Certification Services.
Diploma in introduction to human resource concept. July 4, 2020
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