Human Resources Program Management

OLUWASEUN AROWOLO, MA, MSc, BA, LLB

*.*********@*****.*** +234 802-***-****

Legal Adviser Global Leader People and Change Manager Sales and Operations

PROFESSIONAL SUMMARY

Professional with 17 years+ of extensive experience in program management, human resources, sales, fleet operations, and administrative leadership across multinational organisations and corporate environments. Demonstrated strategic planning, resource optimisation, and team development expertise, driving operational excellence and achieving measurable business outcomes. Adept at designing and executing programs, implementing process improvements, and managing stakeholder relations to foster collaboration and trust. Experienced in coordinating complex logistics, leading large-scale projects, and facilitating high-impact training sessions. Skilled in legal mediation, sales strategy, and budget management, consistently exceeding targets and enhancing organisational performance.

COMPETENCIES

Expert Attention to Detail

Collaborative Problem Solving

Technology Integration

Strong Rapport Building

Proven track record of stakeholder recognition

Team Development

Communication

Customer Escalation Management

Operational Efficiency

Change Management

Market Insight

Data-Driven Decisions

Microsoft word, Excel, PowerPoint and Oracle

Time Management

Disaster Management

Strategic Partnership

Customer success championship

High-level investigative skills

Complex problem-solving skillset

Solid relationship management

Team Leadership

Strong Presentation and Networking Skills

PROFESSIONAL EXPERIENCE

Volunteer Mediator Lagos Multi-door Court

April 2022 – Present

Facilitated negotiations, ensuring adherence to procedural matters and conducting comprehensive interviews with involved parties.

Coordinated parties to achieve a remarkable 90% resolution rate, leveraging a profound understanding of the laws and processes governing engagement.

Provided clear explanations of the mediation process to over 100 new clients, establishing a solid foundation of understanding and trust.

Effectively communicated with all stakeholders, gathering crucial information and guiding opposing parties towards effective resolution of their differences, resulting in a 75% satisfaction rate.

Conducted thorough interviews with all involved individuals, including witnesses, and meticulously reviewed provided documentation for 100+ cases, ensuring a comprehensive assessment.

Ensured the accurate completion of paperwork related to the mediation process for each case, maintaining meticulous records and achieving a 100% accuracy rate.

Responsible for drafting and perfecting terms of settlement for 50+ cases, ensuring alignment with the desired outcome to obtain the necessary signatures from ADR judges.

Sales Manager OANDO/OVH MARKETING PLC

December 2016 – July 2019

Orchestrated and optimized sales operations across commercial, industrial, wholesale, and retail sectors, driving a revenue increase of 23%.

Strategically recruited and trained top-performing sales teams, resulting in 40% improvement in sales performance and customer satisfaction.

Negotiated sales contracts, achieving over $13,000 cost savings and favorable terms that boosted profitability and enhanced customer relationships.

Drafted and reviewed agreements, ensuring accuracy, clarity, and alignment with business objectives, resulting in 18% reduction in contract discrepancies.

Implemented and executed targeted strategies, surpassing volume and margin targets in retail outlets.

Facilitated all HR functions relating to the stations’ staff and dealers

Oversaw tracking payments to internal and external stakeholders

Produced financial statements in time

Reconciled accounts payable and receivable, ensured timely bank payments, reported on the stations’ financial health and liquidity, audited financial transactions and documents managed balance sheets and profit/loss statements

Engineered critical financial decisions by collecting, tracking, and correcting over 24 stations and 10 commercial clients account and responsible for financial audits, reconciling bank statements, and ensuring financial records are accurate throughout the year, and achieved zero debt in all accounts,

Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation, verified assets and liabilities by comparing items to documentation. Completes audit work-papers by documenting audit tests and findings.

Fleet Business Partner OANDO MARKERING PLC

January 2015 - November 2016

Partnered with Investors by coordinating fleet operations, optimized efficiency and reducing fuel consumption by 24%.

Formulated and enforced robust safety procedures for handling petroleum products, achieving a 98% reduction in accidents and ensuring compliance with industry regulations.

Managed a budget of over $40,000, overseeing the acquisition and expenditure of resources, optimizing cost control and achieving 12% cost savings.

Successfully recruited and trained personnel, fostering a high-performing team that contributed to improvement in operational efficiency and employee satisfaction.

Performed all HR functions relating to Business partners

Order Management Officer OANDO MARKERING PLC

December 2010 – December 2014

Managed sales administration function, and ensured efficient resource deployment and customer interactions, resulting in increased in regional sales performance.

Formulated sales policies and procedures, aligning them with national corporate objectives, and establishing sales objectives based on a detailed sales plan and district quotas, improving overall sales effectiveness.

Identified new product opportunities and successfully suggested new lines, diversifying product portfolio and expanding company’s revenue streams.

Personal Assistant to the COO OANDO MARKERING PLC

June 2009 – November 2010

Managed the CEO's office, demonstrating exceptional diary management, travel arrangements, scheduling of meetings and appointments, and providing valuable assistance with business documentation, enabling optimal use of the CEO's time and efficient workflow.

Coordinated travel logistics, reducing travel expenses by 21% through cost-effective vendor negotiations.

Supported strategic planning initiatives, delivering timely reports that contributed to budget savings of 15%.

Streamlined internal communications, reducing decision-making delays and boosting office efficiency by 10%.

Managed complex calendar logistics, ensuring the COO's availability for key opportunities and reducing delays.

Drafted high-impact reports, aiding strategic decision-making and saving the company 10% in operational costs.

Office Manager/Executive Assistant to the CEO AFRICAPITAL

May 2008 – May 2009

Supervised administrative teams, improving efficiency and reducing task turnaround time by 18%.

Streamlined office processes, reducing operational overhead by 10%, leading to cost-effective operations.

Designed employee training programs, increasing performance levels and reducing training costs by 12%.

Managed recruitment processes, reducing hiring timelines by 28% and saving on recruitment agency fees.

Developed structured communication systems, reducing delays by 20% and enhancing overall office efficiency.

Digitised office records, cutting document retrieval time, improving workflow efficiency and reducing expenses.

Coordinated leadership meetings, ensuring 100% completion of high-priority project milestones and saving time.

Implemented cost-saving strategies, reducing office operational costs by 10% and contributing to budget targets.

Assisted in business documentation, improving client proposal acceptance rates and generating additional revenue

Personal Assistant to COO NIGERIA INTERNATIONAL BANK (Citigroup)

October 2007 – April 2008

Orchestrated and optimized the operations of the CEO's office, ensuring seamless coordination and efficiency in daily activities.

Served as a key liaison and primary point of communication between the CEO and direct reports, overseeing all aspects as the head of the CEO's office.

Meticulously managed the CEO's calendar, travel arrangements, and played an integral role in preparing reports and briefs for management committees, enhancing administrative services evaluation.

Efficiently administered the budget for equipment and supplies, optimized resource allocation and cost-effectiveness in the CEO's office.

Manager, Human Resources AA Consulting April 2005 – Sep 2007

Led the planning, organization, and implementation of departmental activities, instrumental in developing strategic goals, objectives, and systems for enhanced HR operations.

Developed and implemented comprehensive personnel policies and procedures, demonstrating expertise in drafting and updating the policies and procedures handbook, ensuring effective implementation throughout the organization.

Orchestrated recruitment campaigns, driving successful talent acquisition strategies and playing a key role in the company's induction programme, career path initiatives, employee relations, and outplacement counseling

Assistant Manager, Human Resources AA Consulting Feb 2004 – March 2005

Coordinated recruitment process for all positions staff, from vacancy to on-boarding, and including conducting entrance, test where applicable.

Conducted training needs analysis, budget administration, vendor selection and management, and employee career management.

Coordinated logistics and administrative functions, internship program, recruitment process, training and personnel development

Research Analyst eShekels Consulting

December 2002 – Jan 2004

Led a team for a User Perception Study conducted for Microsoft International, providing valuable insights for product development and market positioning.

Served as the Team Leader for a Telecoms Universal Access Research project sponsored by the World Bank and conducted on behalf of Telecom Research of Canada for the Nigerian Communication Commission (February-April 2004), influencing policy decisions and bridging the digital divide.

Directed a team for Retail Audit Research initiative for Nokia Finland, contributing to strategic decision-making and enhancing market share.

EDUCATION

Nigerian Law School

LLB, Bachelor of Law -Ajayi Crowther University (ACU)

Master’s Degree, Disaster Management-University of Lagos (Unilag)

Diploma, Human Resource Management-Chartered Institute of Personnel Management

Master Degree, International Relations and Strategic Studies- Lagos state University (Lasu)

BA (Ed.) Christian Studies-University of Ilorin, Nigeria

2024

2023

2021

2012

2005

2000

PROFESSIONAL DEVELOPMENT

Certified Mediator, Lagos Multi-Door Courthouse

Fellow, Institute of Management Consultant

Associate Member Chartered Institute of personnel managements

Member, Association of Professional Negotiators and Mediators (APNM)

Professional Training in Alternative Dispute Resolution, Negotiation, Mediation, Arbitration, Conciliation and Hybrid Process

2021

2021

2012

2009

2009

INTERESTS

Reading

First Aider

Table tennis

Badminton

Traveling

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