Administrative Assistant Head Cashier
Resume:
STEPHANIE ANN
ZALDIVAR
***.********@*****.***
+974-****-**** (mobile)
OBJECTIVE
Dedicated administrative
professional with excellent customer
service skills and extensive
knowledge in computer. Interested in
opportunities in the travel industry
focusing on sales, customer care, and
office management.
SKILLS
Computer literate
EXPERIENCE (PRESENT TO PAST)
HR COORDINATOR
GAIA RESTAURANT & SHANGHAI ME RESTAURANT
APRIL 01, 2024 - UP TO PRESENT
***
HR ADMINISTRATOR CUM HEAD CASHIER
GAIA RESTAURANT
DOHA, QATAR
OCTOBER 11, 2022 – MARCH 31, 2024
AS HR ADMINISTRATOR- Maintaining personnel records, managing HR documents (e.g., employment records and onboarding guides) and updating internal databases. Help employees with issues that arise, facilitate training, and help with payroll.
AS HEAD CASHIER - Main duties include addressing employee and customer complaints or requests, ensuring all registers always have the correct amount of cash and resolving price checks for customers.
***
F&B ADMINISTRATIVE ASSISTANT/
KITCHEN COORDINATOR CUM HOSTESS
THE TORCH DOHA HOTEL/AL AZIZIYAH BOUTIQUE HOTEL
DOHA, QATAR
JANUARY 19, 2011 – UP TO PRESENT
Responsible for providing support for the administrative, logistical and secretarial requirements of the department, managing records, files and the flow of incoming and outgoing information within the limits of established standards, procedures, goals and targets of the hotel with the objective of ensuring delivery of quality service and achieving guest satisfaction.
***
CONVENTION & EVENTS COORDINATOR
WATERFRONT AIRPORT HOTEL & CASINO MACTAN CEBU, PHILIPPINES FEBRUARY 2009 – DECEMBER 2010
They meet with clients to work out event details, plan with the client and their team, scout and book locations, food, entertainment, staff and cleanup.
***
F&B ADMINISTRATIVE ASSISTANT/
WATERFRONT AIRPORT HOTEL & CASINO MACTAN
CEBU, PHILIPPINES
MAY 22, 2006 – FEBRUARY 7, 2009
Responsible for providing support for the administrative, logistical and secretarial requirements of the department, managing records, files and the flow of incoming and outgoing information within the limits of established standards, procedures, goals and targets of the hotel with the objective of ensuring delivery of quality service and achieving guest satisfaction.
***
2
RESERVATION CLERK
WATERFRONT AIRPORT HOTEL & CASINO MACTAN
CEBU, PHILIPPINES
JANUARY 04 – MAY 13, 2006
Responsible for room bookings, ensuring correct queries for guests, Maintain and implement filing and storage system for files, records, correspondences, reports and other documents
***
WINE ATTENDANT cum PRODUCT SPECIALIST cum
SERVER cum CASHIER
MARCH 2004 – FEBRUARY 2005
THE TINDERBOX
BANILAD, CEBU CITY
Responsible for the monitoring of wines, liquors & liqueurs, ensuring that quota is met, introducing new wines to customer, assist guest who is not too familiar with wines and making sure that guest is satisfied with the recommendation
(These jobs (as RESTAURANT PRODUCT SPECIALIST & SERVER) were part of my position as a wine attendant in Tinder Box, Cebu, I would sometimes do the cashiering & bartending) I was doing multi-tasking as what my manager encouraged me to always do to widen my knowledge)
***
RESERVATION CLERK
GOLDILOCKS BAKESHOP
CEBU, PHILIPPINES
OCTOBER – DECEMBER 2003
Responsible for the reservation of cakes through phone calls or walk-in, Communicate with the warehouse personnel for the correct numbers of cakes to be ordered, properly display cakes in the store, knowledgeable with cake ingredients, monitor expiry dates of cakes
COLLEGE EDUCATION
BACHELOR OF SCIENCE MAJOR IN HOTEL & RESTAURANT
MANAGEMENT
2000 – 2004
UNIVERSITY OF CEBU (LAPU2X & MANDAUE BRANCH)
HIGH SCHOOL/ELEMENTARY EDUCATION
ST. PETER’S COLLEGE OF ORMOC
Elementary – 1982 – 1988
High School – 1988 – 1992
3
WORKSHOP/TRAININGS
SERVICE PLUS WORKSHOP SEMINAR
July 17-18, 2008
GRACIOUS CUSTOMER CARE SEMINAR
January 17 – 19, 2007
5s JAPANESE HOUSEKEEPING SEMINAR
January 26, 2007
EFFECTIVE BUSINESS WRITING
February 26 – 27, 2007
BASIC ENGLISH LANGUAGE PROFICIENCY PROGRAM
December 19-20, 2007
BASIC SAFETY & SECURITY SEMINAR
December 6-7, 2007
UNDERSTANDING CROSS – CULTURAL DIFFERENCES
WORKSHOP
September 15, 2006
WFQS (FOOD QUALITY SYSTEM SEMINAR)
December 2006
WINE TRAINING
JULY 10, 2006
FOOD SAFETY SEMINAR
October 31, 2004
CHARACTER REFERENCE
MR. KRISHNALALL BEEHAREE
Cluster Culinary Director
The Torch Hotel
MR. NIKO DI VIRGILIO
Italian Specialty Chef
Al Aziziyah Boutique Hotel
By Torch Hospitality
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