Graduate in Human Resources Management

Andrea Silva

312-***-**** • *********@*****.***

www.linkedin.com/in/andrea-silva-51aa01335

EDUCATION

University of Illinois at Chicago – Chicago, IL Graduation Year: Dec 2024 Bachelor of Science - Human Resources Management

City Colleges of Chicago- Richard J. Daley College - Chicago, IL Graduation Year: May 2022 Associate Degree- Associate in Arts

WORK EXPERIENCE

KOHLS

Orland Park, IL

Sales Associate/ Cashier

August 2019 -October 2019

● Provided excellent customer service to customers, assisting with product selection and resolving customer inquiries

● Operated cash register, processed transactions, and handled cash, credit, and returns efficiently

● Actively promoting the Kohl’s charge credit card, explaining benefits to customers and encouraging sign-ups

● Achieve sales goals for credit card applications, contributing to the store’s overall performance

● Maintained store cleanliness, restocked shelves and ensured the sales floor and department areas were organized

● Worked collaboratively with team members to meet daily sales targets and improve customer satisfaction

● Gained skills in time management, and communication in a fast paced environment SKILLS

● Bilingual: English(Native), Spanish (Conversational)

● Basic Proficiency in MS Office (Word, Powerpoint, Excel)

● Google Workspace (Docs, Slides, Sheets,Gmail, Drive, Meet), MacOS

● Attention to Detail: Demonstrated ability to deliver precise, accurate work by identifying errors or inconsistency in complex tasks

● Time Management: Managing deadline, balancing academic and extracurricular commitments

● Interpersonal Communication: Ability to convey ideas effectively orally and in writing

● Collaborative: Experience working in teams, including university projects, or group assignments

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