Administrative Assistant, patient coordinator
Resume:
********@*****.***
PROFESSIONAL PROFILE
Highly skilled administrative professional with 15+ years of experience in academic and healthcare environments. Proven expertise in managing complex schedules, coordinating cross-functional teams, and enhancing organizational efficiency. Adept at optimizing workflows, maintaining confidentiality, and delivering exceptional service to clients and stakeholders. A results-oriented problem solver with advanced technical skills and a commitment to operational excellence. KEY ACHIEVEMENTS
Streamlined administrative
processes, reducing appointment
scheduling errors by 30%.
Designed promotional materials
that boosted event attendance by
25%.
Developed financial oversight
strategies that resulted in a 10%
reduction in budgetary variances.
CORE COMPETENCIES
Calendar Management
Patient Coordination
Executive Support and
Communications
Budgeting and Financial Oversight
Event Planning and Logistics
Reporting and Documentation
Data Management and Accuracy
Collaboration
CRM and Database Management
TECHNICAL SKILLS
Microsoft Office Suite (Word,
Excel, PowerPoint, Outlook)
Google Workspace CRM
Databases Adobe Creative
Cloud
WORK EXPERIENCE
Personal Assistant / Patient Coordinator Academic Office of Dr. Charbel Moussa, Georgetown University Nov 2018 – Sep 2024
Optimized patient appointment scheduling and clinical trial coordination, improving scheduling efficiency by 15%.
Liaised between patients, healthcare providers, and pharmaceutical partners to facilitate seamless medical referrals and care delivery.
Conducted detailed patient orientations to enhance understanding of healthcare procedures and available resources.
Delivered prompt resolution of patient inquiries, contributing to a 20% increase in overall satisfaction scores.
Managed complex clinical and administrative tasks, ensuring compliance with regulatory requirements.
Administrative Assistant to Vice President of Student Affairs Baltimore City Community College, Baltimore, MD (Temporary, Contractual) Jun 2004 – Dec 2004
Coordinated the Vice President's schedule, streamlining meetings and events for maximum productivity.
Compiled institutional reports, including accreditation materials, under strict deadlines and quality standards.
Ensured compliance and confidentiality during the transcription of student disciplinary hearings.
Designed and enhanced institutional documents, improving presentation and stakeholder engagement.
Administrative Assistant to President
Potomac College – Washington, D.C. Jul 1999 – Jan 2003
Managed travel logistics for the President and Board of Trustees, ensuring seamless coordination across multiple destinations.
Led event planning initiatives, including vendor selection and participant communications, to deliver successful college-wide events.
Prepared and monitored the Fiscal Year Budget, ensuring accurate tracking and alignment with organizational goals.
Drafted official correspondence and presentations, maintaining professionalism and confidentiality in all communications.
JENNIFER HARRIS O’NEAL
Damascus, MD
EDUCATION
Bachelor of Arts
American University - School of
Communications 2008
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