Case Manager Business Management
Resume:
ANGELINA SYCH
Burlington, Ontario
************@*****.***
LinkedIn Profile
Professional Summary
Organized and detail-oriented administrative and legal professional with a Master’s degree in Law and certification in Global Business Management, bringing extensive experience in office management, client communication, and document preparation. Skilled in coordinating day-to- day operations, managing client files, and improving office efficiency. Proficient in Microsoft Office and other relevant software, with strong organizational and communication skills. Bilingual in English and Ukrainian.
Education
Seneca College, Toronto, ON
Paralegal Certificate December 2023
• Completed Paralegal Licensing Exam; licensure pending.
• Field placement completed at Buzaker Law Firm, providing practical experience in legal procedures and client interaction.
• Coursework included legal writing, contract management, and administrative law principles.
Centennial College, Toronto, ON
Global Business Management Certificate April 2017 Yaroslav Mudryi National Law University, Ukraine
Master’s Degree in Law (LL.M) December 2013
Professional Experience
PL Immigration, Toronto, ON
Immigration Case Manager, Executive Account Manager April 2024 – Present
• Managed administrative tasks, including case file organization, client follow-ups, and schedule coordination for client meetings.
• Drafted, proofread, and organized legal documents, ensuring all client information was accurately documented and filed.
• Conducted research on immigration policies, compiling reports to assist in case preparation and decision-making.
• Utilized case management software to track application status, deadlines, and follow-up reminders, improving case flow and reducing errors.
• Responded to client inquiries in a timely manner, providing status updates and addressing any concerns, contributing to positive client relations. Green Light Canada, Toronto, ON
Immigration Case Manager and Department Supervisor January 2021 – March 2024
• Oversaw and streamlined departmental administrative operations, including file maintenance, case tracking, and document control.
• Supervised a team of caseworkers, overseeing case assignments, managing workloads, and providing guidance on documentation standards.
• Coordinated client communications, scheduling meetings, and follow-up calls, ensuring efficient case progression and high client satisfaction.
• Maintained and organized confidential records and case files, adhering to legal standards for document handling and client confidentiality.
• Implemented process improvements to enhance workflow, including automated reminders and task tracking to ensure timely completion of client applications. Nick's Window Cleaning, Woodbridge, ON
Office Manager June 2016 – July 2018
• Managed all administrative operations, including scheduling appointments, handling client inquiries, and managing billing and invoicing.
• Developed and optimized digital and physical filing systems, ensuring easy retrieval and proper document storage for efficient operations.
• Coordinated team schedules, assigned daily tasks, and monitored inventory of office and cleaning supplies, maintaining a smooth workflow.
• Processed payroll and handled timesheets for staff, verifying hours and ensuring timely payment, supporting smooth financial operations.
• Provided comprehensive support to the owner by preparing reports, tracking project completion, and responding to customer feedback to improve service quality. Kratoc LLC, Kharkiv, Ukraine
Paralegal October 2013 – November 2014
• Provided administrative and legal support in preparing case documentation, conducting legal research, and assisting attorneys in case preparation.
• Organized and maintained case files, ensuring all documents were filed correctly and accessible for legal staff, contributing to efficient case management.
• Drafted legal documents, including contracts, agreements, and correspondence, following Ukrainian legal standards and ensuring accuracy.
• Coordinated client communications, scheduling consultations, and relaying case updates, fostering clear communication between clients and attorneys.
• Supported attorneys in trial preparation, including organizing exhibits, creating summaries, and preparing reports for court hearings. Skills
• Administrative Support: Calendar management, client coordination, report preparation, and document organization.
• Technical Skills: Proficient in Microsoft Office Suite, PC Law, and Adobe.
• Legal Skills: Legal research, document drafting, case management, and trial preparation.
• Multilingual: Fluent in English and Ukrainian.
Certifications & Licenses
• Paralegal License (P1) – Expected December 2024
• G Full Driver's License – Issued October 2019
References
Available upon request.
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