Customer service professional

Brittany Maxon

CUSTOMER SUPPORT ADVOCATE

Fort Worth, TX 936-***-**** ********@*****.***

Summary

Customer support advocate with 6+ years of experience in elevating client satisfaction, team leadership and problem solving. Currently working towards a teaching certification within the state of Texas.

Experience

Server Provender Hall 2025-Present

Implemented upselling techniques, resolved customer complaints and provided excellent customer service.

Lincoln Tech University Financial Aid Advisor 2024-2025

Guided students through the financial aid process, fostering confidence and clarity in navigating funding options for their education; streamlined application review process leading to quicker approvals.

Coordinated with academic departments to align financial aid offerings with program needs, improving resource allocation and support for students.

Server Triple Crossing 2022-2024

Engaged with patrons to create a welcoming environment, resulting in customer loyalty.

Accurately processed transactions and maintained cash drawer, trained new servers on service protocols and menu offerings to support the team.

Assisted with opening duties, product inventory and event coordination.

Admissions Advisor (Part-time Contract) Full Sail University 2023-2024

Guided students through admissions, enhancing understanding of educational paths.

Built trust with prospective students, fostering a supportive environment.

IT Customer Support Etech 2019-2022

Resolved customer inquiries efficiently, boosting satisfaction and loyalty; collaborated with team to manage high volume queries.

Educated clients on product features, increasing upsells and maintaining loyalty with existing clients.

Education

Stephen F Austin State University BFA

Major: Photography

Relevant Experience

ESL tutored international students on the university level.

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