Customer service professional
Resume:
Brittany Maxon
Fort Worth, TX *****
********@*****.***
Professional Summary
Devoted professional with a proven track record in customer support seeking to learn and grow in a new position, possessing a strong foundation in delivering an exceptional customer experience. Eager to bring passion and enthusiasm to a new role, to develop expertise in operations and contribute to organizational and team success. Possesses strong written and verbal interpersonal communication, problem solving skills, and a commitment to client satisfaction, poised to excel in a dynamic and collaborative environment.
Authorized to work in the US for any employer
Work Experience
Financial Aid Advisor
Lincoln Technical Institute-Dallas-Fort Worth, TX
Present
Taproom Server
Triple Crossing Brewing Company-Richmond, VA
December 2022 to November 2024
• Provided excellent customer service in a high volume, fast paced environment
• Running multiple orders through pos system.
• Multitasking while serving multiple clients, maintaining organization throughout shift Server
Piattello Italian Kitchen-Fort Worth, TX
February 2020 to November 2022
• Ran pos, entering 50+ orders a day.
• Provided excellent customer service, resolving customer grievances and complaints.
• Assisted in training new staff by utilizing Google Suite to coordinate with other team members on training sessions.
Technical Support Specialist
Verizon-Fort Worth, TX
August 2018 to February 2020
• Provided outstanding customer service and resolved techno issues for customers, such as resetting Wi-Fi and resetting passwords while maintaining customer confidentiality.
• Handled billing, account management, and minor tech support in a fast paced environment.
• Exhibited strong time management while delivering superb client support.
• Displayed excellent phone etiquete and written communication. Financial Aid Advisor
University of North Texas-Denton, TX
May 2018 to July 2019
• Managed student financial aid accounts in a back office environment.
• Provided excellent customer service while working an inbound call line.
• Successfully navigated forms and financial aid options with students and parents, while utilizing great problem solving skills.
• Maintained compliance with federal and university regulations and policies.
• Displayed excellent phone etiquette and customer service to whomever visited or called the financial aid office.
Education
B.F.A. in Web Design
Stephen F Austin State University - Nacogdoches, TX May 2012 to May 2015
Skills
• Problem management
• Data entry
• Typing
• Verbal communication
• Relationship management
• Google Suite
• Inbound call management
• QuickBooks
• Microsoft Office
• Accounts payable
• Technical Support
• Account management
• Writing skills
• Customer service
• Help desk
• Customer relationship management
• Phone etiquette
• Windows
• Leadership
• CRM software
• Salesforce
• Time management
• Sales
Certifications and Licenses
Intuit Bookkeeping Exam
2024 to Present
Intuit trained bookkeeper
TESOL Certification
Driver's License
Contact this candidate