Front Desk Administrative Specialist
Resume:
To: Hiring Manager State of South Carolina
Re: Administrative Specialist/Aiken/Front Desk
Dear Sir/Madam,
I am interested in the possibility of joining your team as the Front Desk/Administrative Specialist. I have experience in a professional setting including a fifty man residential program. I understand the importance of upholding standards and HIPPA regulations. My outside interests have led me to become certified as a Peer Recovery Coach and an Equine Specialist in Mental Health and Learning which has also enhanced my ability to work in the mental health field. My driving record is unblemished and I am located in Aiken less than two miles from your facility. My references are excellent.
Education:
Newbury College, Brookline MA Certificate Programs 1991
•Landlord Tenant Law
•Legal Secretary Studies
•Paralegal Studies
North Short Community College, Danvers MA Liberal Arts 2003
•Psychology
•Human Growth and Development
•Accounting
Certifications:
PATH International 2020
•Equine Specialist in Mental Health & Learning
Choices New Hampshire 2020-2021
•Peer Recovery Coaching
•Ethical Foundations
•Suicide Prevention, Non-clinical workers
•HIV/AIDS
Skills
Data Entry, AP/AR, Phone systems
Trouble shooting (software, copiers, and servers)
Microsoft Word, Digital Record Keeping
Excel, Joboss, DocStar
Excellent Customer Service
Professional References
Cynthia Victor, Administrative Services Prattville Machine
Years known 17
Al Spinali, Production Manager, Owner Prattville Machine
Years known 17
Personal Reference:
Mary Fallavollita, MS, M.Ed., LMHC
Employment History
2007 – 2024 Prattville Machine & Tool – Many Hats
Human Resources: Provided ‘boots on the ground’ for remote HR Manager. Assisted in time keeping, record keeping, and employee communications. Scheduled benefits meetings, received and reviewed applications for managers, scheduled job interviews, employee reviews and provided support as needed.
Support: Provide support for employees and peers navigating personal issues and challenges such as cancer, addiction, divorce and grief.
Accounts Payable: Processed Invoices and credits, weekly check runs, issued PO’s to vendors, ensured legitimacy of purchases, and dealt with sub-contractors and new vendors. Reconciliation of credit cards for Principals. Oversight of vendor contracts. Provided support as I transitioned to A/R.
Accounts Receivable: Billing, processing payments, banking, troubleshooting invoices and order issues for production, collections, and contact for new customers. Monthly bank statement review and prep for Controller. Assisted management and shipping as we expanded to include oversees customers ensuring proper documentation as we grew into a $38 million year company.
Supplies: Order, receive and disperse supplies to all departments. Maintain supply closet. Work with department heads to ensure they have what they need in a cost effective manner.
Special Projects: Initiated and oversaw updates to record keeping from paper to digital. Trained employees on usage, provide support for all departments. Initiated and oversaw multiple office redesigns to accommodate a growing workforce.
2006-2007 Verizon, Yellow Pages
Auditor for Sales Department: Review of sales force contracts to ensure SOX compliance. Constant union issues created an insecure work environment.
2003-2006 Comair, Receptionist
Provided general office support for a small HVAC company who eventually moved creating an unrealistic commute.
2000—2002 East Boston Rehabilitation and Health i.e. White Street – Began as Front Office Coverage, transitioning to Drug and Alcohol Counselor
Provided phone coverage and ensured resident’s access to medication. Ensured house was empty of residents not on house restriction during working hours. Helped to create a stable, safe environment for a sometimes difficult population. Managed supplies within budget and ensured supplier flow. Helped to create a professional interactive community.
Assisted in group therapy sessions, weekly community meetings and met with residents for individual counseling sessions. Conducted Intake Interviews, recorded job searches (assisting with applications and resumes when needed), doctor’s appointments, counseling appointments, parole and probation contacts, drug court appearances and family meetings. Oversaw drug tests and discharged residents alongside Director, including contacting probation/parole and aided terminated residents in acquiring a bed in detox.
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