Branch Manager Strategic Planning

EMPLOYMENT HISTORY

Sales Consultant

Rountree Moore Ford — Sep 2024 - Present

Branch Manager

CFS Financial — Nov 2022 - Mar 2024

Glen St Mary, USA, 32040 • 904-***-**** • *************@*****.*** Tonya Stokes

Finance and Insurance Manager

Branch Manager with 8 years of experience in loan underwriting and successfully managing profitable branches. Demonstrated expertise in compliance with local, state, and federal lending guidelines, as well as proficiency in title and registration issues. Known for reliability, unparalleled work ethic, and the ability to understand and meet customer needs. Achieved a remarkable increase in revenue and return on assets (ROA). Strong communication skills, analytical thinking, and attention to detail make me an asset to any finance team.

Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams. Guide clients through the sales process, achieving high customer satisfaction and closing rates. Identify customer needs, providing tailored solutions that enhance dealership reputation. Collaborate with team to streamline operations, boosting efficiency and sales volume. Analyze market trends to inform sales strategies, driving consistent revenue growth. Leverage product knowledge and customer-centric approach to drive sales, consistently exceeding monthly targets and fostering long-term client relationships. Collaborate with team to create innovative sales strategies, resulting in increased customer satisfaction and repeat business for Rountree Moore Ford.

Analyze market trends and customer preferences to tailor sales pitches, leading to improved conversion rates and higher average transaction values.

Cultivated partnerships with community groups, boosting brand visibility and customer engagement. Enhanced branch profitability through strategic planning and operational efficiency. Increased loan approval rates by refining risk assessment processes for automotive and personal loans. Led and mentored branch staff, ensuring top-tier customer service and operational excellence. Designed and launched marketing initiatives, expanding customer base and elevating brand presence. Lead branch operations, overseeing financial services and team performance. Implement strategic initiatives to enhance customer satisfaction and drive revenue growth. Spearhead digital transformation initiatives, streamlining processes and introducing cutting-edge financial products. Foster a culture of innovation among staff. Exceed branch targets consistently, optimizing resource allocation and operational efficiency. Develop and execute data-driven strategies to capture market share. Branch Manager

Nicholas Financial — Jan 2022 - Nov 2022

Assistant Manager

PFS Financial — Dec 2017 - Jan 2022

Cultivated community ties to enhance product visibility and service uptake. Boosted branch profitability through strategic initiatives. Enhanced loan approval rates while reducing credit risk. Led branch staff to deliver exceptional customer service. Trained employees to align with company standards and improve sales. Led branch operations, driving revenue growth and optimizing team performance. Implemented strategic initiatives resulting in improved customer satisfaction and operational efficiency. Fostered a cohesive team environment, promoting open communication and knowledge sharing. Mentored staff members, facilitating professional growth and skill development. Conducted in-depth market analysis to identify growth opportunities. Utilized data-driven insights to make informed decisions, leading to substantial improvements in branch performance. Developed and executed long-term strategic plans aligned with company goals. Anticipated industry trends, positioning the branch for future success and sustainable growth. Implemented customer satisfaction monitoring, enhancing feedback processes and service quality. Guided junior staff in daily tasks, fostering skill development and operational efficiency. Collaborated with departments, ensuring seamless operations and compliance with regulations. Conducted employee performance reviews, identifying improvement areas and boosting productivity. Developed operational strategies, resulting in increased efficiency and measurable outcomes. Led financial operations, optimizing processes and driving revenue growth. Implemented cost-saving measures, resulting in substantial profit margin improvement. SKILLS

Loan underwriting Branch profitability

Sales Coaching

Mentoring Business development

Employee Development Relationship management

Interviewing Hiring

Risk Mitigation Financial Services

Time management Marketing

Banking Operations Management

Communication Multi-tasking

Decision-Making Collections

Title & registration

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