Customer Service Client

EMMA ALEIDA MARTINEZ

**********@*******.***

520-***-****

Summary

‘Spanish interpreter with solid experience translating Spanish. Culturally adept at understanding and wespecting

differences to interpret without compromising content Highly proficient in both English and Spanish vocabularies

typically used in formal, consultative and casual modes of communication,

‘Talented Interpreter with advanced conversational abilities in spanish and english. Maintain emotion, style and cantent of

speaker's words in translations and familiar with deeper cultural context behind phrases.

Skills

+ Simultaneous Translations Skills © Customer Service Expertise

« Reltionship Building © Confidential Information Protection

* Documentation Skills © Oral and Written Communication

Documentation Abities © Accurate Translation

# Customer Relations Understanding © Caitcal Thinking

* [Language] Flueney © Client Service

Experience

(CyraCom Tucson, AZ ‘© Supplied thorough accurate and ethical interpreter services for individuals

wilh limited English speaking sl

{Served as resouee for staff on language assistance matters utilzing

telephonic and video interpreting equipment.

‘Delivered real-time, accurate oral translations and interpretations for

clients

‘# Maintained confidentiality of data during interpreting sessions due to

sensitive nature of discussions,

(CCLCommunication Tucson, AZ ‘¢ Promoted high customer satisfaction by resolving preblems with

‘Customer Service Representative ‘knowledgeable and friendly service

(2372000 -as!2002 ‘# Answered incoming calls and emails, providing frontline customer support

‘orassistance with productand service transactions

‘¢ Remained calm and professional in stessulcieumstances and effectively

dltfused tense situations

‘* Demonstrated excellent communication skills in resolving productand

consumer complains

Education and Training

‘Tucson College Tucson, AZ

College in Medica Billing And Coding Specialist,

‘2005

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