Front Office Customer Service
Resume:
Christine Singleton
Buckhead, GA *****
************@*****.***
Hardworking and enthusiastic individual with 17 years experience as a medical receptionist. My leadership skills and my commitment for success would make me a well suited candidate for this position.
Throughout my career, I have excelled in excellent customer service. I am a highly motivated, ambitious self-starter who always gets the job done. My unrelenting focus on results has allowed me to accomplish many goals for example my promotion to front office lead. With this role many of my daily tasks included training new employees, checking patients in/out with accuracy, data entry for patient charts and demographics and verifying insurance benefits with speed and accuracy and while doing so giving excellent customer service.
With my performance history I have exceptional leadership ability and advanced medical knowledge. I am confident that I will make a positive impact in this position. I am eager to get started and would welcome the chance to discuss my next steps with you. Thank you for your time and I look forward to hearing from you soon.
Authorized to work in the US for any employer
Work Experience
Front Office Associate
Piedmont Healthcare Hawthorne Medical - Watkinsville, GA October 2022 to Present
1. Greeting patients and visitors, providing a warm and welcoming atmosphere. 2. Registering patients, collecting and verifying their personal and insurance information. 3. Scheduling appointments, managing the appointment calendar, and coordinating with healthcare providers.
4. Answering phone calls, addressing inquiries, and scheduling follow-up appointments. 5. Managing patient medical records, ensuring accuracy and confidentiality. 6. Verifying insurance coverage, processing insurance claims, and coordinating billing. 7. Collecting and processing payments from patients. 8. Maintaining cleanliness and organization of the front office area. 9. Assisting in patient referrals to specialists or other healthcare facilities. 10. Coordinating with other departments, such as medical assistants and nurses, to ensure smooth patient flow.
Front Office Assistant
Piedmont Heart Institute - Athens, GA
February 2019 to October 2020
• Checking patients in/out of a fast paced environment.
• Updating demographics and insurance.
• Scheduling and canceling patient appointments.
• Scheduling diagnostic tests.
• Verifying insurance and collecting copay/coinsurance and deductibles.
• Opening and closing office daily.
• Dedicated customer service.
Medical Receptionist
Lawrenceville Pediatrics - Lawrenceville, GA
October 2004 to November 2017
• Checking patients in/out of office.
• Answering phones.
• Filing patients charts.
• Verifying insurance coverage and benefits.
• Scheduling patient appointments.
• Collecting copays, coinsurance and deductibles.
• Receiving and distributing medical records.
Medical Receptionist
SNELLVILLE PEDIATRICS - Snellville, GA
March 2002 to October 2004
• Checking in/out patients.
• Data entry for patient files.
• Filing and distributing patient charts.
• Answering and handling phone calls and patient messages. Education
1 year of college in Special Education
LaGrange College - LaGrange, GA
August 1999 to May 2000
High school diploma
Meadowcreek High School - Norcross, GA
August 1996 to May 1999
Skills
• Customer service
• Insurance verification
• EHR systems
• Organizational skills
• Accounts payable
• Medical terminology
• Medical records
• Medical Receptionist
• Insurance Verification
• Medical Office Experience
• Medical Scheduling
• Basic life support Certified (4 years)
Certifications and Licenses
BLS Certification
Contact this candidate