BETH A. PIKELNY
Rolling Meadows, IL *****
https://www.linkedin.com/in/bethpikelny
****.*******@***.***
SUMMARY OF QUALIFICATIONS
Comprehensive experience as a dedicated, customer-focused, administrative professional.
Skilled in providing effective office support and exceptional customer service duties in order
to resolve problems in a fast-paced environment. Proven interpersonal and direct communications
utilizing technology and multi-tasking skills. Adaptable team player able to handle multiple priorities
in a fast-paced environment. Managed Accounts Payable & Receivables and performed accurate
data entry skills.
CORE SKILLS
Proficient in Microsoft Office Suite 2010 Intermediate Level Word & Excel Event Planning
Business Development Client Relationship Management Accounts Payable & Receivables Data Entry
Recruiting & Training and Development Web Ace Proprietary Database Platform Staff-Suite - HRIS
ADP PeopleSoft Entry Level Applications for Global Operations.
WORK EXPERIENCE
Pearson VUE, Rosemont Testing Facility, Rosemont, IL
Test Administrator/Customer Service Assistant August 2020 - Present
Provided assistance with Monitoring and Administration for testing candidates for re-certification purposes.
Performed Set-Up and Shut down Operations for Entire Testing Facility in Rosemont.
Administration duties, as assigned by Testing Manager for day-to-day operations.
Utilized VSS and other Technical Support functions, as needed to improve client satisfaction needs.
CareerBuilder Employment Screening, LLC, Rolling Meadows, IL
Mail Distribution Assistant February 2015 - November 2019
Managed and processed 800 1,000 daily background reports, I-9, drug screens, and motor vehicle reports.
Distributed and facilitated all incoming and outgoing mail of applicant background checks for entire Operations Department.
Audited and printed 1,000 reports daily, meeting production schedule deadlines.
Accurately updated data and generated background reports in batch systems to meet deadlines.
Achieved high volume of report delivery.
Printed compliance mailings to collate and distribute to applicants who are in dispute process hearings in order to amend their reports accurately.
Suggested ways to improve expedient delivery of reports in order to streamline the process.
Mack & Associates, Inc. Parker Hannifin, Des Plaines, IL
Accounts Payable Clerk June 2014 - December 2014
Performed Accounts Payable Functions - scanning and data entry of invoices for reconciliation.
Matched Invoice to Purchase Orders to scan them into proprietary database management system.
Completed Project for Month End Closing for their Finance Department.
Nationwide Insurance, Inc., Buffalo Grove & Glen Ellyn, IL
Agency Contact Representative/Client Services Assistant June 2011 - August 2013
Performed general administrative and clerical functions: Filing, Data Entry, and Email Correspondence, utilizing Lotus Notes.
Updated policy information and address changes for new & existing policyholders in LDS system.
Compiled and generated Sales & Market Analysis of consumers looking to change insurance needs, in order to gather information on new and existing policies.
Scheduled and Coordinated minimum of 20 appointments weekly for property and casualty policyholders to review their information on policy changes and present opportunities for new products and services.
Met and exceeded assigned policy revisions and lead generation performance within deadlines.
Increased daily business goals by 100% through new and existing customers by achieving a high-rate in retaining legacy policyholders.
Added additional revenue through referral generation by networking with friends and family.
Dovenmuehle Mortgage Corporation, Lake Zurich & South Elgin, IL
Loss Mitigation Coordinator/Collections Representative June 2008 - August 2010
Managed 50 100 inbound and outbound calls daily during emergency after hour dispatch.
Prepared and sent Loss Mitigation Packages by contacting third-party agencies by fax and email to update required information from potential borrowers to their proprietary database for review.
Sent review requests for the Specialist Team to flag and approve for potential modification programs, short-sale eligibility, or other options by the bank for acceptance based on income guidelines and urgency of caseloads.
Tracked highly detailed financial accounts from potential borrowers with attention to detail and accuracy.
EDUCATION
Harper College Palatine, IL
Human Resource Management Certificate, Deans List Honors.
Illinois State University Normal, IL
Bachelor of Science, Psychology (Concentration in HR Management)