Social Media Account Manager

Virghiendy Rodriguez

Fort Worth, TX

*.************@*****.*** • +1-646-***-****

Account Manager

Experienced Account Manager with a demonstrated history of working in the food & beverage industry. Skilled in operations management, customer service, team leadership, and social media management. Strong operations professional with a Bachelor's degree focused on Computer Information Systems.

WORK EXPERIENCE

Republic National Distributing Company • Ashland, VA • 08/2023 - Present Inside Sales Representative

Triple Crossing Brewery • Richmond, VA • 11/2021 - 08/2023 Shift Leader

Social Media Manager

The Howard Hughes Corporation • New York, NY • 07/2019 - 07/2020 Restaurant Manager

Consistently maintained a 100% customer satisfaction rating by providing exceptional product knowledge, resolving client concerns, and delivering personalized sales solutions, fostering long- term customer loyalty.

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Increased sales by 23% by consistently exceeding monthly targets, resulting in X% revenue growth for the company.

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Outperformed monthly sales quota by an average of 20%, propelling team performance and catalyzing company revenue growth.

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Increased shift productivity by implementing new communication protocols and streamlining processes, resulting in improved customer satisfaction and reduced wait times.

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Led team to achieve increase in sales, surpassing revenue targets and driving overall business growth.

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Reduced shift scheduling errors by implementing new procedures, leading to improved staff morale and productivity.

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Shot and edited photos and videos to showcase products and lifestyle for company social media pages

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• Managed posts using Meta Business Suite on a daily basis

• Attended events to film and complete editing on the same day

• Attended weekly corporate meetings with owners for direction and planning

• Increased company following by 8% in under a month

• Served as Manager on Duty to ensure leadership and accountability across the Seaport District Conducted daily team meetings while achieving company assurance goals and securing KPI benchmarks were met

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Operations Supervisor

MIDTOWN COMICS • New York, NY • 04/2016 - 09/2018

Customer Advisor/Sales Associate/Promoter

EDUCATION

Associates Degree in Computer Information Systems

DeVry College • Queens, NY

CERTIFICATIONS

WSET Level 1 • 09/2023 - Present

The Wine & Spirit Education Trust

Certified Cicerone • 08/2022 - Present

Cicerone

ServSafe • 11/2019 - Present

Qualifying Certificate in Food Protection

SKILLS

Adobe After Effects, Adobe Illustrator, Analysis skills, Analytics, Bilingual: English/Spanish, Blogging, Branding, Color theory, Content Creation, Content Development, Content management, Customer support, Digital Marketing, Email Marketing, Events Management, Final Cut Pro, Google docs, Graphic Design, Graphic designs (Adobe Premiere/Photoshop), High-end sales (2 years), Journalism, Management, Microsoft Excel, Microsoft Powerpoint, Microsoft Word, MS Office applications, Outlook, Photography, Production planning, Project leadership, Project management software, Public Relations,

• Assisted in all events and promotions as needed

Examined and processed invoices, central purchasing program and asset inventory on a timely basis

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Oversaw general and preventative property maintenance, public safety and managed major third-party vendors, and other contracted services

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Supervised up to 15 newly hired employees during company expansion while coaching, mentoring and developing staff, including overseeing new employees' onboarding

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Increased profitability consistently and provided $15K a day with 700 - 1000 covers for both A.M and P.M shifts

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• Demonstrated daily knowledge of hygiene issues to secure proper usage with FOH/BOH Delegated concise communication daily with an average of 25 staff members to ensure proper operation

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Trained 10 customer service specialists during a period of company expansion to maintain work efficiency and adherence to company policy

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• Assisted thousands of customers weekly by providing vast knowledge of comic books

• Contributed articles for Midtown Comics blog including editorial pieces and film and book reviews

• Featured on multiple Midtown Comics live videos/podcasts on a weekly basis Interviewed various DC Comics/Marvel Comics writers during VIP signings/PR events to promote book releases

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Restaurant Management, SevenRooms and OpenTable, Social Media Management, Store management, Video Editing, Videography skills, Video Production, Web Design

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