Customer Service Patient Care

Melanie Long

Whitwell, TN, ***** +1-423-***-****

***********@*****.***

Dedicated Customer Service professional with knowledge of insurance and finance with a proven ability to multitasking. Committed to maintaining professional relationships to increase profitability and drive business results. While also being a highy motivated and committed Medical Assitant with proven history of superior performance at individual, team and organizational levels. Multi-tasks and prioritizes workloads with little or no supervision. Detail oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

HIGHLIGHTS

service oriented

energetic work attitude

conflict resolution expert

policy/accounts changes

courteous demeanor with strong service mindset

Insurance background

customer retention strageties

sharp problem solver

technology

data entry and account maintenance

upbeat and positive personality

building customer trust and loyalty

multitasking and proritization

EXPERIENCE

CSR Nov 2022 - July 2023

Teleperformance, Nashville, TN

Teleperformance

Nashville, TN

Call center, customer service

Answered average of 50+ calls, emails perday, addressing customer inquities, solving problems, updating information and providing product information.

Addressed customer complains and dissatisfaction by emplying timely and on point solutions.

Achieved high satisfaction rating throgh proactive one-call resolutions of customer issues.

maintained a positve and professional attitude at all times.

used consultive techniques to understand customer needs and make stategic referrals to business partners.

provided primary customer support to inbound customers.

OWNER OPERATOR Jan 2017 - Current

BE BLESSED BOUTIQUE AND DESIGNS, Whitwell, TN

BE BLESSED BOUTIQUE AND DESIGNS

Whitwell, TN

experience in materials management and inventory

developed and led events and customer service events

key skills understanding supply chain in materials management and inventory management

regularly checking that necessary supplies were stocked and promptly taking acctions when supplies were low

fielded customer questions regarding available sales, current prices and any upcoming events or sales

Boutique ordering, upkeep, invoicing

all aspects of customer care and service.

PATIENT CARE TECHNICIAN Oct 2015 - Aug 2016

HELPING HANDS NURSING, United States

HELPING HANDS NURSING

United States

Obtain patient vital signs and report supported healthy patient skin with bedside baths, wound care integrity checks.

Delivered outstanding patient care based on physical, psychological, educational and related criteria.

PATIENT CARE TECHNICIAN Jan 2009 - Dec 2014

PARKRIDGE MEDICAL CENTER, United States

PARKRIDGE MEDICAL CENTER

United States

Greeted patients, families and visitor by phone, providing needed information, directions and documents through friendly and compassionate communication.

Transferred appropriate calls to physicians, nursing staff and other healthcare personnel and departments.

Retrieved or initiated patient medical history and examination file while mainting confidentiality and compliance with all HIPAA regualtions.

Transcribed and documented patient care notes in individual files and department records.

Responded to bell or light signal calls to assist patients with needs.

Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and procedures.

Documented patient intake and dietary requirements and aided with feeding and monitoring.

Collected blood samples to complete laboratory tests for patients, checking for changes that indicated potentially dangerous conditions.

CUSTOMER SERVICE REPRESENTATIVE Jan 200 - Jan 2014

BERUBE & ASSOCIATES INSURANCE, United States

BERUBE & ASSOCIATES INSURANCE

United States

Answered incoming telephone calls to provide product information while assuring the customer had the correct level of coverage for thier needs.

Worked to provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions promptly to situations.

Fielded customer complaints and queries, fast -tracking them for problem resolutions.

De-escalated problematic customer concerns, maintain calm, friendly demeanor.

Answer in-bound calls, chats and emails to facilitate customer service.

EDUCATION

HIGH SCHOOL DIPLOMA Graduated 1993

Whitwell High School

Whitwell, Tennessee

General studies

Chatttanooga State Community College 2007-2008

Chattanooga, Tennessee

General classes- math, language arts, public speaking

Medical Assistant - Medical Assistant Jan 2009 - May 2009

Academy of Allied Health, Chattanooga, TN

SKILLS

Expert in: Soft skills

Intermediate in: Word

Excellent in: Phone skills

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