Customer Service Representative

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Donald Fairchild Creola, OH • 740-***-****

********@*****.***

Summary

Customer Service Representative Profile

Enthusiastic and motivated professional with 10+ years of extensive experience in providing customer service through effective communication, problem-solving, and product knowledge. Proven track record in identifying customer resource requirements, resolving and reducing customer complaints, and exceeding their satisfaction levels. Possess a reputation for building productive customer-focused teams, providing insights and guidance, and enthusiastically committed to achieving outstanding customer service standards. Solid management skills and ability to analyze issues, devise continuous process improvements, and incorporate initiatives to increase efficiency and improve customer experience. Areas of Expertise

• Customer Relationship Management • Marketing & Sales • Cross-functional Communications

• Complaint Management • Customer Satisfaction • Process Improvement

• Marketing & Sales • Change Management • Market Research Accomplishments

• Demonstrated strong communication skills through active listening, effective problem-solving, and timely response to customer inquiries.

• Developed comprehensive knowledge of company products and services, enabling effective resolution of customer issues and inquiries.

• Established positive relationships with customers, building trust and loyalty through personalized interactions and empathetic support.

Professional Experience

Austin Powder Co, McArthur, OH

Associate

March 1975 to June 2014

Created and maintained a database of all company employees, including their contact information and job titles. Assisted the operations manager with scheduling meetings for department heads and executives. Maintained an accurate record of inventory levels to ensure that products were never over or under ordered. Conducted research on new technologies to stay updated on industry trends. Lead and inspire a team of staff and congregation members towards achieving shared goals. Generate accurate and insightful financial reports and efficiently manage data through effective data entry. Empathetically provide conflict counseling to resolve issues within the congregation and foster positive relationships. Deliver engaging teachings and educational sessions that inspire growth and development among congregation members. Education

Business Management

Ohio University, Athens, OH

Theology

Mount Vernon Nazarene University, Mount Vernon, OH