Data Entry Support Specialist

Sarah

Wimbush Sarah Wimbush

757-***-****

**********@*****.***

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Skills Phone Etiquette Data Entry Work From Home Management Inbound/Outbound Payment Processing TeamWorker

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Experience

Arona Anora Hair/ Manager

Nov2018 - PRESENT, Norfolk

Recruited, trained, and supervised a team of stylists, fostering a collaborative and customer-focused environment.

Managed inventory of hair care products and tools, negotiated with suppliers, and maintained cost-effective purchasing strategies.

Oversaw daily operations of a hair salon, ensuring efficient scheduling, exceptional client experiences, and staff productivity.

Alorica Call Center / Customer Support Specialist

Mar 2019 - April 2022, Remote

Providing excellent customer service by efficiently routing inquiries to appropriate departments and resolving issues via phone, email and chat.

Assisting customers with accounts ensuring accurate account information, updates and troubleshooting.

Assisting customers with tracking packages and resending items that were lost in transit.

File and manage claims for lost packages ensuring prompt resolution and follow up.

Conduent/ Member Services Representative

March 2017 - Feb 2019, Remote

Assisting members with their healthcare spending accounts providing guidance on usage and available benefits. Troubleshoot and resolve web errors related to online accounts to ensure smooth access.

Work from home, consistently meeting sales targets and maintaining strong customer relationships.

Experience in using Customer Relationship Management (CRM) software.

Demonstrates experience in answering inbound calls in a detail oriented and courteous manner.

Proven ability to assist customers effectively and efficiently. Experience in handling billing functions.

Strong communication and interpersonal skills.

Ability to manage and resolve customer complaints. Ability to multitask and prioritize tasks based on urgency. ㅡ

Education Southern New Hampshire University/ Psychology March 2022 - Present, Online

Penn Foster / High School Diploma

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