Customer Service M A

Tiahja Smith

Minneapolis, Minnesota, 612-***-****, *******@*****.***

EMPLOYMENT HISTORY

Jun 2022 — Present

May 2016 — Aug 2017

Mar 2020 — Nov 2021

Employee, IKEA Bloomington

Lam currently employed here, a few of my daily tasks are but not limited to are the following

+ Irun a daily checklist to ensure the area is up to Ikea's safety policies.

+ once the check list is completed I sign children in that meet the Ikea’s height and age policies once children our

signed in I go over the rules and give parents information on when and where to pick their children up.

+ Lam expected to engage with the children with little to no physical contact until they are picked up.

* If slow enough and I am needed elsewhere to assist in different departments I am allowed to do so.

* Once Smiland is closed I clean up any messes that were left behind and sanitize all surfaces.

* Once I finish closing the area down I'm allowed to assist with self checkout and other customer service areas.

Camp Assistant, STEP UP- City of Minneapolis Minneapolis

This was a seasonal position for the summer of 2016 and 2017. A few of my daily tasks were but not limited to

the following

+ My main task was to help assist the camp leaders with the children along with engaging with the children.

+ Thelped serve breakfast, lunch, and snacks for the children and also ate with them after everyone was served.

Once everyone was finished with their meals me along with my team helped clean and made sure the area was

cleared for the activities planned for the day.

+ Thelped plan activities for the children to participate in throughout the day along with field trips

* While on field trips I was expected to engage with the children while ensuring their safety and making sure

everyone was with the group.

Women's and Shipment Lead, Old Navy

This was a part time position where I worked for almost two years. A few of my tasks were but not limited to the

following

+ While being a women's lead I was required to be knowledgeable about the store, especially the women's section,

+ Thelped train new staff until they were familiar and comfortable with the store enough to be on their own,

+ Another main task of mine was to ensure I helped any customers that had any questions to the best of my ability,

along with signing as many customers as I could up for the store's credit card. * While I was the ship from store

lead I was expected to collect all items that were due to be shipped out for the day along with scanning said items

out to be shipped.

+ Lalso assisted in early morning shipment for the store by unboxing and setting out new products,

EDUCATION

Jan 2016 — Jan 2020 Columbia Heights High School Columbia Heights

SKILLS Decision Making, Leadership

Effective Time Management Cardiopulmonary Resuscitation

. (CPR)

Fast Learner

Ability to Work Under Pressure Adaptability

Time M: it

Communication Skills ime agemens

c kill

Problem Solving ‘omputer skills

Customer Service Critical thinking

First Aid Good telephone etiquette

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