Project Coordinator Supply Chain
Resume:
SHANTEL MADRY TODD
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*************@*****.***
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Nashville, TN 37229
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PROFESSIONAL SUMMARY
Customer-Service Specialist / Supply Chain Specialist / EDI / Process Documenter / SAP / SALESFORCE / Sox / SIEBEL/ Outlook / Vendor Inventory Management (VDI) / Project Coordinator / Microsoft Teams / Zoom /
EXPERIENCE
PROJECT COORDINATOR, Nashville, Tennessee
Dr. Jerry Davis, Drum Major Fitness,
October 2023-Present
Provide administrative support and workplace training to team members.
Engage with vendors and suppliers to obtain quotes for materials needed for projects.
Confer with project personnel to identify and resolve problems.
Price, plan, and order equipment when needed to complete project
Identified, reviewed, and identify vendors and to meet project needs.
Schedule and assist in the facilitation of project meetings.
Communicate with key stakeholders to determine project requirements and objectives.
Plan, schedule and coordinate project activities to meet deadlines.
Collaborate with cross-functional teams to define requirements for new initiatives.
Document meeting minutes and track tasks and action items from each meeting.
Maintain confidentiality with sensitive or proprietary information on behalf of project team.
Collaborate with cross-functional teams to ensure successful project results.
Manage competing demands, adapting to frequent change, delays, or unexpected events.
Identify opportunities to optimize project performance.
Maintain an organized system of records including documents such as communications, invoices, change orders.
Rideshare Driver
UBER, INC.
Self-employed
Nashville Tennessee
July 2023- Present
Gold Star Driver completing over 10,000 passenger trips within the states of TN, KY, and AL.
Provide excellent customer service with a 4.98 out of 5 rating
Transporting passengers to and from point A and B
Be respectful of passengers and their property
Follow Uber Rideshare guidelines for use of the Uber application
Follow BNA airport guidelines for passenger pickup and dropping off at the airport
Build a rapport with customers in an effort to create a great rideshare experience and enhance tip giving opportunities
Look and listen to passenger’s verbal and non-verbal cues
Communicate with passengers via the Uber application as needed for a timely pick and drop off
Make recommendations on places to visit in Nashville in an effort to provide a great experience during their trip
Summer Camp Teacher / Bus driver
AAOC - An Array of Charm
Nashville, Tennessee
July 2024 – present
Teacher students in grades 4th – 7th a summer curriculum provided by the camp sponsors
Helping students stay engaged in math, reading and writing with projects, coursework and discussions
Allow students to enjoy fun time such as movies, arts, games and sometimes phone time
Handle student debates, frustrations, and issues in an effort to de-escalate a situation
Allow students opportunities for recess and exercise
Engage students in current issues in the world or city
Ensure students are given two meals each day
Transport students to and from field trips via bus or van safely
Pick up after school students during the school using van or bus
Advice parents of any praise or problems that arise
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SPECIALTY MARKETS ORDER MANAGEMENT SPECIALIST,
NASHVILLE, Tennessee
Philips Healthcare, October 2018-July 2021
Ensured customer purchase orders were documented per the company review process.
Accept, review and validate quotes for accuracy and compliance via Salesforce
Formalize customer quote requests via SAP
Accept, validate and return customers purchase order and confirmation via Salesforce
Processed customer purchase orders using SAP ensuring proper configuration, sales quotes, management assignment, and appropriate order history, as it pertains to the integrity of the order.
Single owner and manager of the Internal Orders process for the sales department, outside of escalations.
Single owner and manager of the Internal Orders emails for the sales department.
Assisted in upgrading the internal orders process to a new projected process.
Created and documented end-to-end work instructions for the original process.
Ensured documentation was available company wide.
Follow company guidelines for Sox process and procedures
Created and documented end-to-end work instructions for the project upgrade.
Facilitated company-wide meetings scheduled by the PM.
Validated and processed change orders
Processed credit and debits to meet SLA.
Communicated and managed monthly backlog reports for timely and accurate deliveries of product(s)
Liaison between internal and external customers for life of the order
Escalated issues promptly to ensure optimum customer satisfaction.
Set priorities to meet workload, commitments and established departmental goals.
Provided support and information cross functionally within the customer fulfillment center.
Ensured established processes are in compliance and implemented within company policies.
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SUPPLY CHAIN – ORDER MANAGEMENT REPRESENTATIVE I, Nashville, Tennessee
Cummins Inc., August 2013-October 2018
Provide factory-based support to end-user customers, distributors and/or dealers seeking product information, as well as technical information.
Liaison between internal and external customers of Cummins
Manage heavy emails traffic, prioritizing as necessary
Accept, validate and process customer's orders submitted via fax, email, EDI and Seibel
Research and resolve unique customer issues through a broad understanding of Cummins processes, systems, and practices
Created forecast for customers in efforts to meet their fluctuating EDI demands
Manage customer's EDI based on their order processing schedule
Work in a cross-functional organization, building relationships and managing customer conflict as needed
Escalate issues internally and externally to meet customer needed, when necessary appropriately documenting all processes
Assist with coordination of product information between business units, and distributors to source parts and identify inventory and availability
Follow company guidelines for Sox process and procedures
Assist external auditor with Sox related Process questions and information
Process debits/credits as needed for customers or stakeholders to resolve balance and/or order discrepancies
Create order for from customer’s-based website for order requests notifications to ship according to their shipping guidelines
Create invoices based on VMI shipments
Create debits/credits, as needed, based on overage/shortages of inventory
Create RMA, approved by the factory, as needed
Assist factory with Export documentation, as needed
UAT (User Acceptance Testing) for Siebel, assist in testing, updates and software enhancements, using testing scripts
Seibel SME (Subject Matter Expert) updating my team on new updates and processes
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EXPENSE DEPARTMENT- ACCOUNTING CLERK, NASHVILLE
Kroger Co. Nashville, Tennessee (08/17-09/18) Expense Department- Accounting Clerk
•Maintain email communication with Division, Kroger vendors and affiliates.
•Receive and process physical invoices received vial mail and prepare for payment processing
•Access and prep emailed invoices for payment processing.
•Process invoice payments in appropriate payment system, creating backup documentation.
•Communicate with vendors and division contacts regarding invoices, payment processing and status update.
•Submit requests as directed for new or update vendor's setup.
•Obtain weekly reports, using Kroger’s expense software, as well as SAP
•Complete monthly, quarterly, and year-end Balance Sheet reports, as required by the Controller.
•Process journal entries to balance accounts, as needed to balance or as requested by the Controller.
•Process debits and credit memos for divisions, as requested.
EDUCATION
NASHVILLE STATE COMMUNITY COLLEGE
Graduated AAS, Computerized Accounting
STUDIED COURSEWORK TOWARDS BS IN ACCOUNTING, Nashville, Tennessee
Tennessee State University
VOLUNTEER
Donelson Christian Academy
Concession Stand Manager
2022 – 2024
REFERENCES
FRED HARRIS Harris Construction
Owner Previous Manager
**************@*****.***
LaKresha Parker
Manager- AAOC
PAULA WOLOWIEC
Philips Healthcare
Previous Manager
CYNTHIA REYNOLDS
T-Mobile
Manager
**************@*****.***
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