Customer Support Technical

DHARMENDRA JHAVERI

Ph: 217-***-****, Email: **********.*******@*****.***

SUMMARY:

Strong background of all aspects of accounting functions, customer support & ability to develop and maintain comprehensive accounting processes that improves the efficiency of day-to-day operations and customer support & satisfaction.

More than 29 years of experience in overall all the areas of accounting and customer support.

More than 10 years of experience in customer support and services and helping in repairing, packing, and dispensing - posting to the related area of support.

Knowledge of new features of hand held – embedded analytics, user experience using Walmart exclusive customer support system. simplification and business impact on cloud platform

Experience in the requirements gathering/ fit-gap, design/blueprinting and configuration/customization phase of technical support.

Excellent communication skills and successfully able to collaborate and present to the management and technical support team

Working knowledge of integration experience with other areas like authorize service station of respected company service

Deep understanding of business processes as well as good knowledge of technical issues in the area of financial modules and customer support.

Quick learner and good problem-solving skill

Ability to work effectively when working under pressure and tend to deliver the best under the situation.

Highly motivated in team member

Knowledge about different computer related software and error finding and solutions.

WORK EXPERIENCE:

Walmart May 2023 – Present

Optician Level-1

Responsibilities:

advise customers on styles of eyewear that suit their needs.

help fit eyeglasses and contact lenses, following prescriptions from ophthalmologists and optometrists.

also help customers decide which eyeglass frames or contact lenses to buy.

excellent communication skills

an interest in health and a desire to improve people's quality of life

able to work with precision

ability to put nervous patients at ease

able to concentrate while doing repetitive tasks

able to adapt to new equipment and techniques

well organized

Lead the specified area of responsibility to ensure performance standards are conducive to company standards and all goals and objectives are met in a timely and organized fashion

Share information cross functionally to improve workflow processes

Interact with direct reports and peers in management / customers / vendors to share information.

Manage problems and issues pro-actively, including timely resolution and the identification of remediation opportunities

Successfully identify and resolve systemic issues to prevent them from repeating

Oversees the development of technical/business approaches and new or enhanced technical tools

Define and implement consistent key IT key performance indicators in order to enhance the operational focus of the IT department

Responsible for executing on functional and business goals for the group

Proactively working towards improving their existing process and interacting concerned team members.

Actively participated in weekly meetings with the manager to understand their requirements & progress with regards to day-to-day working.

Walmart Sep 2022 – April 2023

Personal Shopper, Dispenser (OGP)

Responsibilities:

Configured Company Code and Enterprise Structure for the end client.

Fulfills customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customer as needed to ensure satisfaction; and following up on out-of-stock merchandise.

Worked on solving tickets raised by client for dispense related issue, understand the error and resolve them quickly,

Act as a liaison and provide solutions for better performance

Assisted in support when any issue reported by user

Vinam Musical Store Nov 2014 – Jul 2022

Assistant Store Manager

Responsible for assisting engineers to solve the Hardware issues of the Keyboard/ Guitar, Hi-Fi Speakers, Amplifiers, Keyboard Piano with overall conditions, defects and error resolution in order to maximize customer services and store profitability

Responsible for assisting management with overall store conditions, in order to maximize guest services and store profitability

Prepares shift reports and/or other reports as required by management. Completes DSR and shift analysis reports.

Assist in analyzing financial data including but not limited to; profit and loss statements, shortage to identify business opportunities and increase of sales.

Assist and support management in calculations of food consumption, and requests purchases of food products, supplies and equipment, as required.

Ensure the bank deposits are made daily. Follows proper cash handling procedures in accordance with company policies.

Operate cash register and all point-of-sale equipment efficiently.

Help in managing the merchandising of the facility by directing sales promotions, implementing new programs, and communicating to vendors and other appropriate personnel on marketing activities. Uses suggestive selling techniques.

Assist in training and coaching to develop top performing employees. Assists management with applicant screening process.

Monitor employee work habits and makes sure tasks are completed in a timely fashion

Performs service transactions in accordance with company policy. such as vendor coupons redemptions

EDUCATIONAL QUALIFICATION:

High School Degree from M. S. University of Baroda, Gujarat-India.

Diploma in Computer Hardware and Application.

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