Office Manager Customer Service

Shelly Williams

**** ********* ******

Dearborn Heights, MI 48125

313-***-**** **************@********.***

Customer oriented individual, focused on increasing production, minimizing

equipment down time or cost, and maximizing overall plant efficiency.

Skilled warehouse/office manager committed to getting each job done as quickly,

efficiently and safely as possible.

Disciplined warehouse professional, knowledge in material load capabilities, site

analysis and general logistics.

Strong work ethic with over 30 years of hands on experience in the production

environment.

Skills:

Management/Supervisor

Trusted Key holder

Shipping & Receiving

Safety Regulations

Creative Problem Solver

Production Protocol

Quality Control

Scheduling/Payroll Processing

Real Estate Licensed

SQL and Meter

Work History:

Quality Models International Melvindale, MI 05-2004 to 08-2021

Responsible for achieving production requirements

Control purchasing departments budgets, estimate cost and set quality

standards.

Oversaw production process and managed production schedules.

Configured any human material resources needed.

Coordinated procedures for facility and equipment maintenance or

modifications.

Prepared and maintained production reports and personal records.

Reviewed processing schedules and production orders concerning

inventory requirements.

Staffing requirements, work procedures and duty assignments considering

budgetary limits and time constraints.

Investigated and resolved customer complaints in empathetic manner.

Adhered to al confidentiality requirements at all times.

Investigate and implemented ideas for quality improvement, increased

productivity and cost reduction.

Coordinate with freight forwarders to expedite international shipments.

Maintain records of goods ordered and received.

Source vendors of material, equipment or supplies and set up terms of

sales.

Prepare and process requisitions and purchase orders.

Monitored over 12 employees' day-to-day activities and made plans to

rectify issues resulting in higher production.

Applied Concrete Systems Midwest Marketing Manager 06/2000 to 07/2004

Responsible for all marketing and mailing for estimators estimate of

150per week. and increased sales by 35% first quarter, all so some

warehouse, ordered supplies, made sure all contracts was signed and all

work areas was cleaned and signed off on.

Oversaw daily operations to ensure high levels of productivity

Devoted special emphasis to punctuality and worked to maintain

outstanding attendance record, consistently arriving to work ready to start

immediately

Supervised work of contracted employees to keep on task for timely

completion

Monitored all company inventory to ensure stock levels and databases

were updated

Worked to maintain outstanding attendance record, consistently arriving to

work ready to start immediately

Michigan Brush MFG ASSISTANT MANAGER 06/1995 to 10/2000

Managed all shipping,

Purchased all material for finsihed products.

Machine operator. Customer service, hi-lo receiving

Managed 15 employees

Time cards

Trusted key holder

Developed loyal and highly satisfied customer base through proactive

management of team customer service strategies

Strengthened merchandising and promotional strategies to drive customer

engagement and boost sales

Helped with planning schedules and delegating assignments to meet

coverage and service demands

Generated repeat business through exceptional customer service and

responded to customer concerns with friendly and knowledgeable service

Exceeded sales goals and accomplished business objectives by inspiring

staff and promoting target products

Established and optimized schedules to keep coverage and service.

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