Guest Service Customer

DEV RAG VIJAYAN

Email : ****************@*****.*** Mobile: +91-638*******

ADDRESS : Kuthirummal house, karimbam, Taliparamba, Kannur, kerala - 670141 F & B ATTENDANT GUEST SERVICE RESTAURANT STEWARD BANQUET EVENTS HOTELS PROFILE SUMMARY

• Energetic and dedicated Food and Beverage Executive with 3+ years of restaurant experience and knowledge of seasonal and local dishes and specialties while offering exceptional customer service to guests in 5 Star hotels and fine dining cafes

• Highly skilled at maintaining highest scores of cleanliness through all quality assurance inspections and conformance to standards

• Competencies in ensuring that food preparation and presentation areas are clean, hygienic and above standard

• Hands-on experience in planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting restaurant standards, monitoring safety, security, and hygiene parameters

• Highly skilled in arranging restaurant set-ups and banquets with continuous presentation abilities

• Expertise in ensuring that a guest has a great experience in the restaurant/café.

• Fluency in taking drink and food orders and also offering recommendations of specialty dishes

• Competent in dealing with customer issues and complaints regarding their dish/order or even billing SKILL SET

Guest Service Customer Delight Diner Experience

Taking Orders Presenting Bill Serving and Cleaning Communication Skills Quality Service Shift Management Guest Attendance Food Safety Cleanliness & Hygiene Banquet Preparation Menu Recommendations Team work Room Service Complaint Management Satisfactory Resolution Service Techniques Mixology Banquet Coordination

WORK EXPERIENCE

Organization Designation Duration

Hilton and Hilton Garden Inn, Bengaluru Food & Beverage Associate Oct 2022 - Present Royal Orchid Food & Beverage Associate Dec 2021 – Oct 2022 Evolve Back, Coorg Internship May 2019 – Jun 2019

Taj Savoy, ITC Fortune, Ooty Industrial Weekend Trainee Aug 2018 – Mar 2021 KEY DELIVERABLES

• Currently a part of the Connie Award team and responsibilities include banquet handling and setup in a 60,000 sq.ft area with 17 banquet halls and a 13,000 sq.ft open area terrace

• Accountable to greet and escort customers to their tables or in-room service, take orders and serve food and beverages to hotel guests

• Successfully done 3000 Pax lunch hi tea & Dinner Amadeus ODC At KTPO worth 95 Lacks. Communicate effectively with team members to ensure smooth event execution

• Report any maintenance issues or damages, conduct inventory checks and report shortages

• Designed & Implement SOPS for banquets

• Stay updated with hotel/event venue policies and procedures

• Brief my team about the roles and responsibilities for current events

• Check on customers to ensure that they are enjoying their meals and take action to correct any problems

• Take an active role in coaching and developing junior Staff

• Managing Budget and Keeping Costs under Control

• Responsible for providing excellent wait service to ensure satisfaction

• Contribute to the planning, setup, and execution of banquets and special events, ensuring seamless coordination and exceptional guest experiences

• Make menu recommendations, answer questions and share additional information with restaurant patrons.

• Suggest food and beverages to guests and try to up sell and communicate order details to kitchen staff

• Divide work load with service team to maintain workflow well

• Responsible for billing inventory and store requisition.

• Manage in-charge of Mocktail/Cocktail Bar and look after BARISTA LATTE ARTS of coffee and tea beverages

• Assisted servers with classic cocktail orders by preparing on-demand items without delay

• Good knowledge regarding POS, Opera, and Cashiering

• Carried out scheduled inventories of beverages, raising requisitions ACHIEVEMENTS

2024 Received a Hospitality Award and the Star Team Member of the Month of April CERTIFICATIONS

2019 Professional Bartending Course from Flair Mania Bartending Academy, Pune, Maharashtra EDUCATION

2021 Bachelor of Science (B.Sc) in Hospitality and Hotel Management from Monarch International College, Ooty, Tamil Nadu (first class with distinction)

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