It Support Specialist

FRANK BANFIELD ***** Mallard Ln. Fontana, CA *****

Tel: 909-***-****

Email: *************@*****.***

Dynamic and accomplished IT professional with over 10 years of experience is seeking a position to utilize strong IT analytical skills, and to make a positive contribution to the revenue growth of the employer. WORK EXPERIENCE

WORKSTATION PC TECH - SR

Rose International/Kaiser Permanente – Fontana, Ca March 2024-August 2024

● Install company approved Windows images on HP computers via PXE boot and Microsoft Configuration Manager.

● Following successful high yield computer imaging of Windows 10/11, push necessary software and drivers from AppOS. IT SUPPORT ANALYST

Wipro/Optum – Ontario, Ca November 2023-March 2024

● Provided onsite application and hardware support for received ServiceNow tickets and direct requests.

● Assist with clinic project relocation related duties. Tasks include assisting with hardware relocation (PC, Printers and network).

● Daily interface with Active Directory and installing Windows 10 company images on computers. IT SPECIALIST

Inland Behavioral Health Services. – San Bernardino, Ca, June 2023-November 2023

● Provide administrative and user support for EMR system eClinicalWorks, Teletask and Dentrix.

● Arista network firewall administrator. Barracuda email filter and company phone system administrator.

● Active Directory, Office 365, VPN, GPO and Server administrative duties. Primary user support contact for Windows 10.

● Installing Windows images on company computers, troubleshooting and maintaining printers. IT SPECIALIST

Airgas Inc. – Vancouver, Wa, Oct 2014-May 2023

● Provided first point of contact for IT support for the Norpac region (Oregon, Washington and Alaska).

● Providing wide ranging support scope including but not limited to: o Network administration – Daily interface with Active Directory, DHCP, DNS. o Airwatch MDM administrator and Mobile device support for Apple iPhone and iPad devices. o Install Windows OS via company image, troubleshooting Windows 10 user issues. o Daily interface with iSupport & ServiceNow ticketing systems supporting Citrix and various other applications. o HP Printers and Zebra thermal printers. Proxy Pro, VNC and RDP remote desktop applications. o Experienced installing network patch panels and telecom 110 and 66 blocks. Nortel PBX Systems administrator.

● Supported users of Microsoft Windows 7/10. Server administration- 2008/2012. Supporting MS Office 2013 & Google suite.

● Installed and replaced Cisco networking hardware (managed switches, routers/VoIP systems).

● Local lead on various projects including migrating acquired business to the Airgas network and domain. IT SPECIALIST DESIGN DIGITIZER

Richardson Sports, Inc. – Springfield, OR Sep 2013-Oct 2014 / Jan 2007-Sep 2013

● Daily support for Mitel IP telecommunications systems with a range of duties including adding users and resolving problems.

● Performed basic network administration duties and maintenance procedures to support company printers.

● Integral role in the implementation and postoperative support of LISA Warehouse Management System.

● Assisted with website functions and handled entire scope of issues from company migration from Windows XP to Windows 7.

● Design Digitizer role 1/2007 – 9/2013: Develop customer embroidery designs and resolve embroidery machine function issues. EDUCATION

University of Phoenix – Bachelor of Science in Information Technology/Networking/Telecommunications: 3.8 GPA – Grad 8/2012 CompTIA Security+ Certified Technician • April 2023 (expires – 4//10/26) CompTIA Network+ Certified Technician • March 2019 (expires – 4//10/26) CompTIA A+ Certified Technician • December 2019 (expires – 4//10/26) CompTIA IT Operations Specialist – CIOS • December 2019 (expires – 4//10/26) CompTIA Secure Infrastructure Specialist – CSIS • April 2023 (expires – 4//10/26) PROFESSIONAL REFERENCES

Mike Pritt *(Direct Manager) Mike Smith Eric Crenshaw Francisco Soto Airgas – IT Manager Airgas – Region President Airgas – IT Manager Airgas – IT Specialist 1262 Lander Ave 11900 NE 95th St. Suite 400 3737 Worsham Avenue 6790 Florin Perkins Rd. Turlock Ca, 95380 Vancouver, Wa 98682 Long Beach, Ca 90808 Sacramento, Ca 95828 PH: 916-***-**** PH: 360-***-**** PH: 562-***-**** PH: 916-***-****

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