Customer Service Relations

Alisa Rosta

Email: *********@*******.***

Mobile: 075**-***-***

KEY SKILL SETS

1.Professional, hardworking and results driven. Self-motivated by nature as well as sociable, trustworthy and down to earth. Always driven to exceed targets and maximising efficiency in case management while providing great customer service.

2.Excellent communication and interpersonal skills, strong administration and attention to detail. Enjoy being in a team environment and working towards a common goal.

3.Passionate about serving people, giving back to the society and always willing to give a helping hand. 12 years’ experience in customer service industry, world renowned Singapore Airlines flight attendant.

4.Highly organised, a person of integrity, reliable and always willing to go the extra mile.

5.Highly efficient at all Microsoft Office programs (Excel, Word, Powerpoint, Office)

EDUCATION

Diploma in Health Sciences (Nursing) – Singapore, Ngee Ann Polytechnic

IELTS UKVI General Training – Singapore, British Council

GCSE O Levels – Singapore, Yusof Ishak Secondary School

CAREER SUMMARY

January 2024 – May 2024

Guest Relations Manager, Stella Seaside Lounge AAANNGG Pte Ltd, Singapore

Ensure compliance of operations with Workplace Health & Safety regulations and statutory requirements.

Implement, monitor and enforce all safety measurements in accordance with legislation. Develop and implement Health & Safety site plans. Uphold a culture of high standards towards Health & Safety.

Review risk assessments, safe work procedures and fall prevention plans with contractors. Enforce all safety requirements, conduct regular site checks and take necessary corrective action.

Write reports and keep records of all daily safety inspections. Advise and implement on preventive measures and recommend improvements. Support in development of policies and procedures.

Key Achievement: Developed relationship with regular customers, managers and CEO of the company.

December 2012 – January 2024

Flight Stewardess, Singapore Airlines Pte Ltd, Singapore

Ensure compliance of operations with Workplace Health & Safety regulations and statutory requirements. Support in development of policies and procedures. Enforce all Health & Safety requirements. Supervise daily inspection of the building site, identify issues and take necessary action.

Provide advice to management according to Health & Safety legislation. Recommend changes according to industry best practice. Write monthly reports on all Health & Safety matters to senior management.

Investigate all incidents, recommend corrective actions and follow up on effectiveness of actions taken.

Key Achievement: Achieved 10 years long service award and represented the company in various events.

May 2012-December 2012

Customer Relationship Officer, Ku De Ta Pte Ltd, Singapore

Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Prepared customer invoices, accepted payments and processed refund and cancellation request.

Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.

Trained new staff in front-of-house procedures, customer relations and cleaning.

Key Achievement: Developed and delivered customer training programs.

April 2007 – April 2011

Attractions Host, Sentosa Leisure Management Pte Ltd, Singapore

Helped children and families find favourite attractions and characters to optimize guest experience.

Assisted guests onto rides and found appropriate partners for singletons to maximize ride capacity.

Assisted patrons with seating by giving directions and lighting paths.

Directed ticket holders to seats and facility locations. Greeted customers with smile

and provided friendly, knowledgeable service.

Key Achievement: Obtained Best Trainee Award.

CERTIFICATES AND ACHIEVEMENTS

CPR and AED Certificate

First Aid Certificate

International Driving Licence, Class 3A - Singapore

Basic French Beginner Certificate – Alliance Francais Singapour

REFERENCES

Available on request

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