Customer Service Support

Laurie Race

Tacoma, WA 253-***-**** ********@*****.***

Professional Summary

Dynamic Customer Service professional with 10+ years of progressive experience delivering exceptional customer support and administrative solutions. Adept at managing high-volume customer communications, resolving complex issues, and enhancing customer satisfaction across various industries. Proficient in account management, Salesforce and other CRM systems, committed to compliance with federal and state regulations. Empathetic, prompt, and customer-focused, dedicated to driving business growth and operational excellence. Work Experience

True Blue, Inc. / People Ready Tacoma, WA Customer Service Specialist October 2016 – March 2024

● Delivered tailored temporary labor solutions to meet diverse business needs, significantly enhancing client operations and workforce efficiency

● Managed high-volume customer communications via Salesforce, expertly handling inbound calls and email inquiries to ensure seamless customer service

● Provided detailed explanations of service offerings and processes, effectively addressing customer questions and directing them to appropriate local People Ready offices across multiple states

● Thoroughly researched and resolved customer and associate issues, ensuring timely and satisfactory solutions

● Maintained comprehensive knowledge of company products and services, enabling prompt and accurate responses to client inquiries, boosting customer satisfaction and loyalty Waste Connections/Lemay Fife, WA Customer Service January 2015 – September 2016

● Managed inbound customer inquiries to set up new accounts and services, facilitating new business acquisitions and revenue generation

● Recovered numerous in past due accounts over a 2-year period, through effective communication and negotiation while minimizing service disruption

● Enhanced customer satisfaction by resolving service issues promptly and efficiently, contributing to a significant improvement in customer retention rates NCO Financial Systems, Inc. Federal Way, WA Collections/Government January 2013 – December 2014

● Executed strategic outbound call campaigns to recover past due accounts, achieving a positive increase in debt recovery rates and significantly enhancing overall collection efficiency

● Assisted customers in setting up payment plans and processing payments, which led to an improvement in customer compliance and debt resolution rates

● Maintained up-to-date knowledge of federal and state regulations, including FDCPA rules, ensuring 100% compliance and reducing legal risks associated with debt collection practices Additional Experience

Allied Waste/Republic Services Customer Service Representative Skills

Office Management, Customer Service, Account Management, Payment Processing and Collections, Salesforce, B2B Sales and Upselling, Time Management, Guest Services Management, Records Management, Research Education

Diploma Spanaway Lake High School

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