Customer Service Store Manager
Resume:
Diana Lecea
Gary, IN *****
**********@*****.***
Work Experience
Bilingual Customer Service Representative
PLS-Merrillville, IN
August 2024 to Present
Job Responsibilities:
• Providing outstanding customer service to ensure repeat business
• Promoting our products and services to current and potential customers
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using multiple computer applications to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Maintaining a safe, organized, and clean environment
• Performing other duties as instructed by management
• Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
• Assisting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Assistant Store Manager with developing and motivating store employees who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Establishing a strong customer service/selling culture to maximize sales
• Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Marketing within your community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Assisting the Store Manager with controlling labor hours, cash, store audits, and shrinkage
• Help maintain a neat and clean store environment for our customers and employees
• Other duties as assigned
Recieving Clerk
Tradebe-East Chicago, IN
March 2024 to April 2024
• Separate incoming manifests by broker number associated and group with confirmation number.
• Arrange incoming manifests, within each confirmation number, in numerical order.
• Verify accuracy of DOT description/hazardous codes and other information on incoming manifests.
• Problem resolution with Customer Service.
• Enter manifests into manifest entry and incoming load in the computer.
• Photo copy and arrange paperwork for plant.
• Sign manifest paperwork to facilitate the release of the truck.
• Other duties as assigned.
• SAP experience
• Fiori Experience
Clerk
Ryder warehouse-Chicago, IL
February 2023 to August 2023
• Setting up and typing reports, memos, presentations and correspondence, often of a technical and / or confidential nature.
• Composing routine correspondence, sorting and distributing daily mail.
• Answering routine inquiries, take messages and direct callers to proper parties . Schedule appointments and make travel arrangements.
• Maintain filing system assist in organizing and expediting flow of work through managers office.
• Main clerk for repack department oversee kitters. Cage Cashier
Ameristar Casinos, Inc.-East Chicago, IN
October 2021 to April 2022
• Operates assigned bank or window according to procedure.
• Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
• Counts down bank or window at end of each shift and reconciles to the cage accountability.
• Ensures that all key control procedures are executed according to established guidelines.
• Ensures that contents of the banks are organized so they can be readily counted at shift changes.
• Prepares and completes all job-related paperwork as approved in the internal Control Submission.
• Assists with the NRT kiosk as needed in relation to emptying or filling the units.
• Participates in and attends meetings as requested.
• Completes Currency Transaction Reports as required by law.
• Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.
• Maintains a clean, well-organized work area and environment. Patient Service Coordinator
United Vein Centers-New Port Richey, FL
February 2021 to May 2021
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms, as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Schedule appointments for new and recurring patients based on provided schedule guidelines.
• Maintain hard copy patient records as well as the files stored in our EMR system.
• Audit schedule to ensure patient insurance eligibility.
• Provide patients with support and guidance as needed.
• Other duties as assigned.
Administrative Assistant
Brookfield Iron and Metal-Chicago Heights, IL
April 2017 to May 2020
• Data Entry
• Filing
• Answering Phones
• Customer Service
• Excel processing
• Word Processing
• Assist customers
• Payouts
• Help HR
• inventory
• Process auction titles
• Passed out everyone's checks
Housekeeping
Econo Lodge-Hammond, IN
June 2016 to July 2016
• Laundry
• Cleaned rooms
• Shampoo rugs
• Cook
• Waitress for breakfast hours
• Cleaning supplies and food inventory
• Assist customers
• Assist front desk
• Set up the banquet room for events
Sales Associate
Dollar General-East Chicago, IN
June 2014 to July 2014
• Helped customers in a timely manner
• Provided assistance in opening and closing store
• Cleaned store in timely manner
• Unloaded trucks with new shipments
• Processed sales transactions
• Stock shelves and complete inventory
• Arranged, organized, and displayed merchandise
Crew Member
White Castle-Hammond, IN
February 2014 to June 2014
• Cleaned customers eating area
• Restocked the necessary items in kitchen and dining area
• Greeted customers in a friendly manner
• Cashier at drive-thru and front register
Intake Clerk
NWICA-Hammond, IN
June 2010 to August 2010
• Summer youth program
• Performed data entry for North Township Trustee Office
• Called client's to confirm appointment time and date
• Filed, Faxed, and Organized client information
• Helped case workers with organizing files, mass mailing, copies and scanning documents. Office Assistant
Green Olive-Chicago, IL
January 2010 to May 2010
• Filed and maintained employee records
• Create employee work schedules
• Booked parties and events
• Created flyers and invitations for parties and events
• Kept inventory of food items and other supplies
• Answered calles and emails in regards to parties and events Education
High school diploma
Skills
• Front Desk
• Customer Service
• Title Processing
• Word Processing
• Medical Scheduling
• EMR Systems
• Insurance Verification
• Medical Office Experience
• Medical Records
• HIPAA
• English
• Microsoft Office
• Patient care
• Spanish
• Laundry
• Cash handling
• Data Entry
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