Salesforce Developer Software Development

Kalyani Beemireddy

Phone: +1-469-***-****

Email: *******************@*****.***

LinkedIn: https://www.linkedin.com/in/kalyani-beemi-reddy-7aa982173/

Summary:

Experienced Senior Salesforce Developer and Admin with 6+ years of hands-on expertise in optimizing Salesforce platforms for enhanced business functionality.

Participated in all phases of the Software Development Life Cycle, from analysis to deployment and support.

Developed custom solutions with Apex triggers, classes, batch processes, schedulable jobs, future methods, and queueable Apex.

Experience with Vlocity OmniScript, Vlocity Integration Procedure, Vlocity DataRaptors, and Vlocity Cards.

Developed and customized Vlocity applications, including Omniscripts, integration procedures, and Vlocity Templates, to streamline business processes and improve efficiency.

Configured and managed Vlocity Cards to automate tasks and enhance user interactions.

Proficient in Lightning Components (Aura and LWC) and CPQ tools for specialized requirements.

Proficient in integrating with REST APIs, managing Salesforce governor limits, and implementing error handling based on response status codes

Proficiency in querying Salesforce database using SOQL and SOSL queries and manipulating data with DML statements.

Involved in the Data Transformation while transferring the data from the external system into salesforce.com using Apex Data Loader, Data import wizard and data export wizard.

Skilled in utilizing migration tools like change sets and creating managed and unmanaged packages for deployment.

Used DevOps tools for CI/CD(Jenkins) and Copado, Jira for requirements/defect tracking and GitHub for version control.

Developed comprehensive test classes to ensure high code coverage and robust quality assurance for all Apex code and customizations.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Permission sets and administrative permissions to grant/deny users access to salesforce platform.

Implemented Picklist, Lookup relationships, Master detail relationships, Junction Objects, cross object formula fields, roll up summary fields and validation rules for custom objects.

Implemented object level, field-level and record level security and managed roles, visibility settings.

Created user groups and configure workflows (time triggered actions and immediate actions). Also, developed approval process and process builder.

Utilized Flows and Process Builder to automate business processes in Salesforce.

Implemented data security/visibility rules using Sharing rules, configuring OWD (Organization wide default), create criteria-based and owner-based sharing rules across objects and sharing data to different set of roles.

Involved in creating and customizing Email template and configuring them to the email alert within the Workflow, Process Builder and Flows for a standard and custom object.

Developed Apex classes and Triggers and linked them to manage the Workflows, Process Builder and Flows.

Utilized Custom Settings and Custom Metadata Types in Salesforce to manage and optimize configuration data, ensuring efficient application performance and smooth deployment across multiple environments.

Configured and optimized CPQ solutions by implementing product bundles, custom actions, option constraints, configuration attributes, product rules, and subscription products. Utilized MDQ, cost & markup pricing, percent of total, block pricing, and list pricing to meet complex pricing requirements.

Enhanced the quoting process with guided selling, discount schedules, price rules, custom quote templates, and effective management of renewals and amendments, streamlining the sales cycle and improving contract lifecycle efficiency.

Created various reports and Dashboards as per the requirement of the User and Business need

Used Workbench to query data, deploy and retrieve files from and to static resource.

Used Salesforce debug logs to trace data flow and effectively diagnose issues.

Followed Agile methodology for project delivery, engaging in sprint planning, daily stand-ups, and iterative feedback to ensure efficiency and timely completion

Certifications Summary:

Certification

Salesforce Certified Platform Developer II

Salesforce Certified Platform Developer I

Salesforce Certified Platform App Builder

Salesforce Certified Advanced Administrator

Salesforce Certified Administrator

Salesforce Certified AI Associate

Salesforce Certified AI Specialist

Technical Skills:

CRM Tools : Salesforce.com

Technical Areas : Apex Class, Apex Triggers, Aura, LWC, Sales Cloud, Service Cloud,

Health Cloud, Cpq, Configurations, Data Migrations Tools and

API integration

Domain :Sales Cloud, Service Cloud, Health Cloud and CPQ

Programming Languages : Apex, JavaScript, HTML, CSS

DB : SOQL, SOSL, Oracle, SQL Server

Tools : Workbench, Visual studio code, Salesforce inspector

Educational Qualifications:

Bachelor’s Degree in Computers Science at JNTUH University

Projects:

Senior Salesforce Developer, AbbVie Pharmaceuticals Feb 2022 – 2024

Worked as a Senior Salesforce developer for AbbVie Pharmaceuticals client on PCYC project. As part of the PCYC Integration project, we successfully merged PCYC operations into AbbVie, ensuring seamless continuity. This involved comprehensive data migration and the development of robust Apex classes, triggers, and Lightning Web Components (LWC) to integrate PCYC systems with AbbVie's infrastructure. Additionally, we enhanced the functionality of the Health Cloud application utilized by Medical Representatives at PCYC.

Project : Abbvie Pharmaceuticals (Health cloud)

Responsibilities:

Worked in different aspects of application Software Development Life Cycle from analysis to application development, deployment, production maintenance and support.

Experience in SFDC Customizations like apex triggers, apex classes, Batch apex, schedulable apex, future methods and queueable apex.

Optimized and refactored complex trigger logic by implementing a Trigger Handler framework, reducing code complexity, improving performance, and enhancing scalability and maintainability of triggers

Designed and developed custom OmniScripts to streamline user interactions, enabling guided workflows for seamless customer experiences.

Implemented data raptors and integration procedures to efficiently retrieve and update Salesforce data for OmniScript-based solutions.

Customized and enhanced Vlocity Industry Process Libraries to meet specific business requirements, ensuring scalable and reusable components.

Optimized OmniScript performance by leveraging integration procedures and data raptor transforms for complex data processing.

Collaborated with cross-functional teams to deliver end-to-end solutions using Vlocity EPC (Enterprise Product Catalog) and OmniScript.

Configured and maintained Vlocity DataPacks for migration and deployment of OmniScript configurations across environments.

Developed interactive flex cards integrated with OmniScripts to display dynamic content and actionable insights.

Worked Extensively on Lightning Components Aura and LWC. Developed Lightning Web Components (LWC) with robust parent-to-child and child-to-parent communication using custom events, ensuring seamless data flow and interaction between components.

Built LWC components utilizing custom events, decorators, imperative methods, lifecycle hooks, promises, Lightning Data Service (LDS), and data tables along with Aura components to deliver responsive and interactive Salesforce applications.

Developed and maintained Aura components in Salesforce, including creating controller and helper classes to handle complex logic, improve UI responsiveness, and integrate with backend systems.

Proficient in querying the Salesforce.com database using SOQL and SOSL to retrieve relevant data, and leveraging DML statements to insert, update, delete, and upsert records as needed, ensuring accurate and efficient data manipulation.

Resolved SOQL and SOSL limit exceptions during migration by optimizing queries, implementing bulk processing, and adhering to Salesforce best practices to ensure efficient data handling and prevent governor limit issues.

Implemented test classes following best practices to ensure maximum code coverage and maintainable, reliable deployments.

Project: PCYC(Integration and Migration)

Implemented integrations using REST API, Named Credentials, Connected Apps, Authorization Providers for secure and efficient data exchange between Salesforce and external systems.

Worked on Integrating Payment Gateway (Rest API) to Salesforce using Apex programming.

Integrated Salesforce with external systems via MuleSoft for API-led connectivity for data transformation and synchronization, enhancing data quality and process automation.

Utilized MuleSoft DataWeave to create complex data transformations and mappings from legacy formats (e.g., CSV, XML) to standardized JSON.

Developed custom error handling frameworks using MuleSoft Exception Handling strategies.

Utilized Postman for testing and validating RESTful API endpoints, performing GET, POST, PUT, PATCH, and DELETE operations to ensure accurate data integration between Salesforce and external systems, improving API response times and debugging efficiency.

Involved in implementing integration patterns such as Request-Reply, Fire-and-Forget, Batch synchronization and Remote Call-In to ensure seamless communication between Salesforce and external systems.

Proficient in using migration tools like change set and created both managed and unmanaged packages with deprecated annotations to be available for partner salesforce users and other external users.

Utilized Data Loader and Data Import Wizard for efficient and robust data migration, ensuring accurate transfer and integration of large data sets

Leveraged packages to import classes, triggers, LWC components, objects, fields, and other assets from PCYC to AbbVie, ensuring seamless migration and deployment of all essential components.

Configured and managed Jenkins jobs using both scripted (Groovy) and declarative pipelines to automate build, test, and deployment processes.

Implemented and maintained Jenkins master-slave architecture to distribute workloads efficiently and enhance performance.

Utilized a wide range of Jenkins plugins to extend functionality and optimize CI/CD pipelines.

Developed and executed Jenkins pipelines to run jobs in parallel and in sequence, ensuring efficient and timely delivery of software updates.

Monitored and troubleshooted Jenkins jobs to ensure reliability and minimize downtime, achieving continuous improvement in CI/CD workflows.

Streamlined CI/CD processes using Copado for efficient, error-free deployments, achieving faster release cycles and improved code quality across Salesforce environments

Proficient in using Git commands (add, commit, push, checkout, branch) to manage code across multiple environments, including local, staging, and remote repositories, ensuring smooth version control and code deployment workflows.

Salesforce Developer & Admin, Arrow Electronics. Dec 2018 – Feb 2022

Worked as a Salesforce developer for Arrow Electronics on an ecommerce project. This project entails seamless integration of the end-to-end sales process within Sales Cloud, encompassing order placement, Purchase Order management, acknowledgments, shipment notifications, change requests, and invoice generation. Additionally, it involves robust management of customer service cases within Service Cloud, including case creation, routing, resolution, and solution provisioning.

Project: Arrow Electronics(Sales & Service cloud)

Responsibilities:

Designed and implemented custom solutions in Salesforce Sales Cloud to support the end-to-end order generation process using Campaign, Lead, Account, Contact, Opportunity, Product, Pricebook, and Quote objects.

Define Lead Assignment Rules to route leads to the appropriate sales representatives.

Set up Lead Conversion Mapping to ensure data transfer to Accounts, Contacts, and Opportunities.

Set up Account Teams to facilitate collaboration among sales representatives

Customize Contact Page Layouts and Record Types to capture specific contact information.

Define Opportunity Stages and Sales Processes to align with your sales methodology

Configure Opportunity Teams to involve multiple stakeholders in the sales process

Customize Opportunity Line Item Page Layouts to capture product details.

Create and maintain a Product Catalog with detailed descriptions and pricing.

Set up Pricebooks to manage different pricing structures for products.

Define Pricebook Entries to link products with specific prices.

Configure Quote Templates to standardize the appearance of quotes.

Set up Quote Line Items to detail the products and pricing on each quote.

Enable Quote syncing with Opportunities to ensure data consistency.

Customize Lead Page Layouts to capture relevant information.

Configure Account Record Types to distinguish between different types of accounts (e.g., customer, partner).

Configured and managed Account Teams and Opportunity Teams to optimize collaboration and sales process efficiency.

Designed and configured Service Cloud solutions to streamline case management, ensuring efficient customer service operations.

Implemented and customized Case Management processes, including case assignment rules, escalation rules, and case queues, to enhance support team productivity.

Developed and maintained Solutions and Knowledge Management Articles, enabling quick access to accurate information for both support agents and customers.

Automated business processes using Apex Triggers and Workflow Rules, ensuring timely case resolution and customer satisfaction.

Implemented Email-to-Case, Web-to-Case entry, and Manual Case entry for entering customer’s cases in Cases Tab.

Project: Arrow Electronics(CPQ cloud)

Responsibilities:

Designed and implemented product bundles, features, and custom actions to streamline the quoting process and enhance sales efficiency

Configured and managed product option fields and option constraints to ensure accurate product selections and combinations.

Developed and maintained configuration attributes to capture specific customer requirements during the quoting process.

Created and managed product rules to enforce business logic, validate configurations, and ensure accurate pricing.

Implemented subscription products and Managed Services (MDQ) to support recurring revenue models and complex product offerings.

Developed cost and markup pricing models to calculate product costs and profit margins accurately.

Configured various pricing methods, including percent of total, block pricing, and list pricing, to meet diverse business needs

Implemented guided selling processes to assist sales representatives in making optimal product recommendations.

Configured discount schedules and price rules to manage discounts, special pricing, and promotional offers.

Designed and customized quote templates to standardize and streamline the quote generation process.

Managed renewal and amendment processes to ensure seamless contract management and customer satisfaction.

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