Data Entry Customer Service

AARON NEAL

*** ******** ****** ******, ** ***** 212-***-**** ********@*****.***

Profile

Customer Service Support professional with a broad range of management and database skills. I am highly efficient, detail-oriented, and organized, capable of working independently to meet tight deadlines without sacrificing quality. My expertise has been honed through various roles, including office and building operations manager, self-employed internet marketer, business operations manager, and bakery owner.

Key Skills

Customer Service

Office Management

Records & Database Management

Scheduling & Calendaring

QuickBooks (Point of Sale)

Inventory Management

Type over 65 wpm

MS Word

MS Excel

Accounts Payable/Receivable

Shipping/Receiving/Handling Packages

Filing & Data Entry

Google Doc

Bookkeeping

Experience

Sweet Suga Mama’s, New York, NY 01/2014 to 08/2022

Business Owner: Managed all aspects of the business. Created and developed a successful online and wholesale bakery. We supplied baked goods to restaurants, hotels, museums, colleges and universities, as well as the Capital One Food & Beverage campus and their clients. Our retail operations were also successful. We partnered with Grubhub, Doordash, Uber Eats, and Amazon. At our peak, we were one of the most successful small businesses on Groupon Platform and one of the few and first small businesses promoted nationally on their platform. Additionally, we were featured on news networks, in blogs, and had a cake showcased and promoted on the popular food show "The Kitchen."

Recruited, trained, and led a dynamic team.

Provided attentive and efficient customer service across various communication channels.

Nurtured enduring and meaningful customer connections.

Crafted and executed winning revenue-generating initiatives.

Devised and implemented impactful marketing strategies.

Ensured a safe and hygienic kitchen environment.

Produced and fashioned delectable baked goods.

Cultivated prosperous business partnerships.

Biscuits and Bath, New York, NY 05/2012 to 01/2014

Assistant Manager: Led and supervised all aspects of staff, business, and building operations, providing crucial administrative and executive support in a high-pressure office environment. With adept management, I oversaw the database administration and ensured the delivery of top-notch customer service. My exceptional organizational skills were instrumental in driving the success of the business. Quickly gained the trust of the Corporate Office, Staff, and Clients. Under my management, recognition was received for turning around an unprofitable location, transforming it into a profitable business with revenue in the black.

Expert data entry and bookkeeping skills

Proficient management of a high call volume

Extensive experience in recruiting, training, and supervising staff

Consistent delivery of exceptional customer experiences

Reputation for reliability, strong work ethic, and high-quality work

Effective oversight of multiple business operations

Valuable contributions to successful customer retention initiatives

Achievement of revenue and occupancy goals

Internet Marketer, New York, NY 01/2008 to 05/2012

Self-Employed Professional: Successfully partnered with multiple affiliate companies, earning their trust to effectively market advertisers' products and deliver outstanding results.

Honed a flexible and disciplined work schedule to consistently achieve goals.

Developed independent decision-making skills and managed tasks efficiently.

Developed a strong aptitude for grasping and mastering new concepts.

Implemented streamlined workflow processes to effectively handle multiple projects.

Developed a keen attention to detail and focus which enabled me to meet targets within set deadlines.

Diligently maintained and organized a database and have acquired advanced research and online resource utilization skills.

Additionally, I possess intermediate knowledge in Internet Marketing (PPC and CPM) and Advertising.

American Self Storage, New York, NY 10/2003 to 01/2008

Assistant Manager: Effectively managed building operations and supervised the building staff, ensuring seamless and efficient operations. Provided top-notch administrative and executive support, guaranteeing the delivery of exceptional service to our customers. With my strong organizational skills, successfully led and managed the building, earning the trust of the manager, owners, and customers alike.

Successfully handled various responsibilities, including data entry, bookkeeping, and managing a busy phone system.

Trained and supervised staff, ensuring a consistently positive customer experience.

Known for my dependability, strong work ethic, and high-quality work. I also managed multiple packages and developed strong relationships with our customer base, including high-profile and celebrity clients.

Additionally, I effectively managed promotional offers and trials, consistently exceeding revenue and occupancy goals.

Certifications

FDNY Certificate of Fitness

Security Training

Incident Command System

Single Resources and Initial Action Incident

Continuity of Operations Awareness Course

Continuity of Operations

National Incident Management System

Workplace Violence Awareness

FEMA Initial Ethics

Diversity Awareness

Food License

Animal Certification

Education

Phillip Randolph Highschool 2000

Academic Diploma

LaGuardia College 2001-2003

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