Technical Support Project Manager

Kim Roberson

Finding a company that I can help.

Warren, MI

*********@*******.***

+1-248-***-****

I would like to find a company that I can do an amazing job for. Authorized to work in the US for any employer

Work Experience

ElectricIT administrator, EMC/RFI specialist, engineering and technical support, facility supervisor, and manager, financial manager, electrical engineering, project manager, Customer service and satisfaction General Motors - Milford, MI

January 1979 to April 2009

Developed the on board diagnostics that are being used on all vehicles today. Worked on the development of the electric vehicles. Test technician for a electromagnetic compatibility facility in which I later became supervisor and manager. I then went on to vehicle safety. I worked in photography on the vehicle crash test dummies. Then I became the IT administrator for the whole facility, engineering technical support, financial manager, project manager, and manager for equipment calibration. I located every piece of equipment at vehicle safety and set up a tracking system using Extreme. I am also a technical writer, I wrote over 500 procedures myself, implement ISO 9000, designed a training course for the technicians and engineers on how to use Class2 and CAN vehicle diagnostic system. I developed all the training material and became the training instructor. I was the facility safety manager and Customer Service, Support, Sales and Security dispatch. I would be happy to discuss my additional accomplishments and skills upon request.

Education

Associate's degree in Computer, technology, information, technology, technical engineering

Lawrence Tech University, GMI, Madonna College, University of Detroit - Michigan April 1975 to October 1995

Skills

• Technical Writing

• Automotive Diagnostics

• Calibration

• Technical Support

• Help Desk

• Electrical Experience

• Electrical Engineering Support on call (10+ years)

• Transmissions

• Programmable Logic Controllers

• Mechanical Knowledge

• Mechanic Experience

• Troubleshooting

• Automotive Repair

• Metadata (10+ years)

• System Administration

• Microsoft Windows Server

• VPN

• Desktop Support

• Network Support

• LAN

• Disaster Recovery

• Operating Systems

• EMC/RFI specialist

• Linux

• Network Engineering

• Electric vehicle testing and support (10+ years)

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