Medical Assistant Patient Care
Resume:
EBONY SMITH
VICKSBURG, MISSISSIPPI 601-***-****
**********@*****.***
Medical Support Assistant (Advance)
Announcement Number: CBTF-123*****-**-PE-TBR
CITIZENSHIP: UNITED STATES VETERAN STATUS: NONE
AVAILABILITY: PERMANENT, FULL TIME
CLEARANCE: NONE
PROFESSIONAL PROFILE
Dedicated and empathetic Certified Clinical Medical Assistant offering 20 years in direct patient care and medical office management experience. Excellent communication and interpersonal skills with patients, families, and other healthcare professionals. Certified Phlebotomist with 15 years of experience in patient-focused services with comprehensive experience in high-volume output labs. Meticulous, detailed, and accurate with strong follow- through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable, and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors, and medical staff. PROFESSIONAL EXPERIENCE
Certified Clinical Medical Assistant
January 2022 to Current
MEA Vicksburg Vicksburg, Mississippi
Hours Per Week: 40
Duties, Accomplishments, and Related Skills:
• Administer rapid tests for COVID and strep to help clinical staff assess conditions.
• Relay messages from patient to physician about concerns and condition updates to facilitate treatment and phone-in prescription refill requests.
• Ensure that each room/area is organized and sterilized in between patients.
• Record vital signs and medical history for patient care.
• Secure patient information and maintain patient confidence by completing and safeguarding medical records.
• Manage patient systems that verify and validate accuracy of patient record and resolve issues. Certified Clinical Medical Assistant
December 2019 to January 2022
Merit Health Vicksburg Vicksburg, Mississippi
Hours Per Week: 40
Duties, Accomplishments, and Related Skills:
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Educated patients about medications, procedures, and physician's instructions.
• Collected forms, copied insurance cards, and coordinated patient information for billing and insurance processing.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Certified Clinical Medical Assistant
November 2018 to October 2019
Surgical Associates Jackson, Mississippi
Hours Per Week: 40
Duties, Accomplishments, and Related Skills:
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Worked collaboratively with other staff members and providers to coordinate patient care access.
• Scheduled and monitored appointment requests for patients via phone and in person. Certified Clinical Medical Assistant
December 2017 to November 2018
Merit Health Internal Medicine Madison, Mississippi Hours Per Week: 40
Duties, Accomplishments, and Related Skills:
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Organized charts, documents, and supplies to maintain team productivity.
• Scheduled appointments for patients via phone and in person. Certified Clinical Medical Assistant
November 2016 to January 2018
St Dominic Hospital Jackson, Mississippi
Hours Per Week: 40
Duties, Accomplishments, and Related Skills:
• Triage the patients, do EKG'S, draw blood, answer phone calls, and send in prescriptions for the patients.
• Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
• Contacted pharmacies to submit and refill patients' prescriptions. Certified Phlebotomist Technician
March 2014 to November 2016
Merit Health River Region Vicksburg, Mississippi
Hours Per Week: 40
Duties, Accomplishments, and Related Skills:
• Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
• Verified quality of specimens by centrifuging specimens for logistics courier to pickup
• Labeled blood vials with critical information like time of collection, date, and patient name.
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
Certified Clinical Medical Assistant/Phlebotomist
November 2012 to February 2016
Jackson Heart Clinic P.A Jackson, Mississippi
Hours Per Week: 40
Duties, Accomplishments, and Related Skills:
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Documented notes during patient visits.
• Cleaned and maintained medical equipment following procedures and standards. EDUCATION/CERTIFICATIONS
JHC: Certified Clinical Medical Assistant Jackson, MS CCMA
Completion Date: April 2015
Certified Phlebotomy Technician Monroe, LA
N.O.S.S
Graduation Date: June 2012
Certified Nursing Assistant: CNA Vicksburg, MS
Vicksburg Trace Haven
Graduation Date: December 1998
CDL Class B P-endorsement Vicksburg, MS
VWSD
ADDITIONAL INFORMATION
Positive Conflict Resolution
Agile Scheduling and Time Management
Ability to Handle Perplexed Situations in
High Stress Environments
HIPAA and OSHA Training/Compliance
Exemplary Customer Service Skills
Effective Communication Skills
Microsoft Office Proficiency
Strong Problem-Solving Ability
Keen Observational Skills
Meticulous Organization Skills
Patient scheduling
Specimens’ collection and processing
Wound care and irrigation
Professional bedside manner
Venipuncture and phlebotomy
Stocking supplies
Medical terminology
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