Customer Service Team Members

Jennifer J. Huff

Baltimore, MD

Phone: 410-***-****

Email: ***********@*******.***

Professional Summary

Experienced Maintenance Administrator and Dispatcher with over 20 years at Verizon, specializing in technician scheduling, workload management, and customer service. Known for optimizing field operations and ensuring timely, efficient service to customers. Skilled in coordinating large teams and managing complex schedules to meet business needs. Professional Experience

Maintenance Administrator / Dispatcher

Verizon

March 2000 – Present

● Coordinate daily workloads for over 150 technicians, ensuring efficient allocation of resources to meet customer demands.

● Assist field supervisors in redistributing tasks and managing work assignments to adapt to changing requirements.

● Schedule installation and repair service appointments, ensuring that Verizon customers receive prompt and reliable service.

● Collaborate with team members to streamline scheduling processes, improving overall service efficiency and customer satisfaction.

● Trained and mentored new dispatchers on workload management and service protocols. Membership Associate

The Y in Central Maryland

August 2023 – Present

● Assist members and guests with account management, membership inquiries, and service support to enhance customer satisfaction.

● Process new memberships, renewals, and account updates, ensuring accurate and timely record-keeping.

● Provide front desk support by handling check-ins, answering phones, and addressing member needs in a professional manner.

● Collaborate with team members to maintain a welcoming and organized environment for members and visitors.

Front Clerk

Harris Teeter

June 2019 – May 2022

● Provided friendly and efficient customer service, assisting customers with transactions, inquiries, and product locations.

● Managed checkout processes, ensuring accuracy in transactions and handling cash, credit, and debit payments.

● Maintained cleanliness and organization of the front area, contributing to a welcoming store environment.

● Supported store operations by restocking items, monitoring inventory, and assisting with opening and closing procedures.

● Worked collaboratively with team members to enhance customer satisfaction and uphold store standards.

Education

Loch Raven High School, Towson, MD

High School Diploma

Skills

● Technician Dispatching

● Workload Management

● Customer Service

● Scheduling and Coordination

● Communication

References

Available upon request.

Contact this candidate