HR Global Project Management
Resume:
Celeste Pageau, PHR
Raleigh, North Carolina, USA 27617
***********@*****.***
https://www.linkedin.com/in/celestepageau
§ Work Authorization: US Citizen -I am authorized to work in this country for any employer
§ Most Recent Pay: $90.00 USD Per Hour on Contract
§ Highest Education Level Completed: Bachelor's Degree
§ Most Recent Career Level: Manager / Supervisor of Staff (former Director)
§ Most Recent Job Function: Human Resources PMO
§ Languages Spoken: English
§ Military Experience: None
§ Government Security Clearance: None
§ Desired Employment Type: Full-Time - 100% Remote
§ Desired Pay Range: 156,000 - $185,000 USD $ per year Full-Time
§ Desired Level of Travel: Up to 25%
§ Additional Preference Notes: Available for hybrid work within 20-mile radius of Raleigh, NC
§ Job Type: Prefer 100% remote or hybrid full-time roles - not opposed to occasional travel or long-term contractor
§ Relocation: I am not willing to relocate
Global Total Rewards / PMO Lead: influencer, strategic-thinking professional offering well-rounded HR Service Delivery, within Total Rewards, HR analytics, Talent and Finance functional areas. Specialized in both employee & C- suite relations, macro to micro compensation administration, policy implementation, business operations, and process methodologies that drive strategic objectives, enhancing business relationships, KPI’s and ROI. Key knowledge base includes:
§ Human Resource functional areas: Talent, Compensation & Benefits, Employee Relations, Performance Management, HRIS Systems, Payroll, & People Practice Alignment to Business Objectives
§ Finance functional areas
§ Mergers & Acquisitions Project Management
§ Entrepreneurial: Startup Agile Skills
§ Third Party Vendor Management
§ Global Talent Acquisition Operations – legal, compliance, background & education checks, employment verification, engagement, SLA’s, manager coaching, low days to fill requisitions, data privacy notification, offer & adverse action letters
§ Program & Project Management – pursuing PMP Certification in 2024
§ Business Use Case Design & Stakeholder Process Requirement Mapping
§ Focus Groups & Employee Engagement Surveys
§ Governance & Framework Design
§ Change Management & Communications
§ Milestones, Roadmap, Timelines, Metrics
§ HRIS Analytics & Reporting to C-Suite/HR Leadership
§ Benefits Programs: Insurance, 401K, EAP, 3rd party supervision, employee census & audits
§ Software Integrations & implementations
Key software includes:
§ HRIS Systems – Workday, ServiceNow HRSD, PeopleSoft, Oracle HCM, ACS, SAP, UKG Pro, iCIMS
§ ATS Platforms – Bamboo, JazzHR, Taleo, BullHorn, ZipRecruiter, Indeed, LinkedIn Recruiter, GlassDoor, Workday, Jobvite, Brassring, UltiPro, Kronos, Workable
§ Payroll Systems – Paylocity, ADP, PayChex, + more 3rd party payroll applications
§ Finance Systems – NetSuite, Quickbooks Pro, Google SmartSheet, + proprietary systems
§ Program/Project Management – MS Project, Visio, Miro, LucidChart, Google SmartSheet
§ Advanced use of Microsoft products: Outlook, Access, Excel, Word, Powerpoint, SharePoint admin, OneNote
§ Sales & Sales Operations – Xactly, Salesforce, NPS Survey
§ IT Platforms – ServiceNow (HRSD & ITSM), Jira, Confluence + UAT testing
§ Additional software – Asana, Hedberg, Jostle, Beqom, Qualtrics, TinyPulse, Skype, Zoom, BlueJeans, Slack, Yahoo & Google messenger
WORK EXPERIENCE
ABB North America (110,000 EE)
US HR Project Manager – Hybrid
Aug 2024– present [Contract]
Human Resources PMO team member hired to define and establish operational concepts, aligning project management processes, best practices and standards with strategic business goals for M&A projects and in flight phased programs. Collaboration with internal agile teams to drive project initiatives through to completion. Engagement with project stakeholders in HRIS, Time Team, Payroll, HRBPs and leadership to define scope, goals, and deliverables that support business objectives. Change management facilitation and communications and training SME with optimized vision towards delivery of integrated and harmonized projects. Continuous evaluation of current state processes to enhance and improve cross-functional project management practices. Asana PMO Administrator in charge of building workflows, forms and artifacts that enable the PMO team to continuously work at peak efficiency and ensure compliance. Support governance of all projects, applying administrative, consultative and technical expertise. Fresenius Medical Care North America (130,000 EE)
Global Lead – Total Rewards Program Manager – Remote, Waltham, MA Nov 2022 –Aug 2024 [Full-Time]
Compensation team PMO Lead, driving guidance with dependencies for Workday implementations: Salary Structures, Global Benefits, Global Job Architecture, and Global Bonus Harmonization. Create and implement governance documentation, roadmap development, stakeholder surveys, RAID log tracking, project plans, RACI matrix and timelines. Weekly slide deck design, reporting up to Total Rewards Leadership Team. Participates on Total Rewards Leadership Team (TRLT) as lead workstream resource. Internal Total Rewards stakeholder survey analysis and reporting. Enterprise-wide HR process owner for Job Profile Requests and Management Board Corporate Titling reviews & approvals processes. Role began as open-end contract with conversion occurring in March 2023.
Credit Suisse (48,000 EE – pre-merger with UBS 2023) Compensation Program Manager – Remote, Morrisville, NC Feb 2022– Nov. 2022 [Contract]
Digital HR transformation migrating from PeopleSoft to Oracle HCM, with Compensation team migration to stand alone solution, Beqom in the Cloud:
§ Third Party Vendor Management – worked with software PM on data migration, develop project timeline
§ Responsible for migration of Comp Data Subjects – Employees, Candidate Employees, Contingent Workforce; Data Elements – Core Comp, Executive Comp, Regulatory, Elections, Stock Splitter, Digital Letters, Reports and Audit Trail
§ Tasked with gathering business requirements through Discovery, Design and Delivery for implementation
§ UAT testing - wrote test components for business stakeholders, performed testing, reported on testing
§ Documentation & Guides – compiled FAQ’s, draft documentation and refined via stakeholder engagement
§ Conducted daily scrum team meetings, captured meeting minutes, and disbursed communications Adobe Software Systems
HR Product Analyst – Remote, Raleigh, NC (51,000 EE) Feb 2021– Feb 2022 [Contract]
Remote agile support for Employee Operations team under Digital Workplace Experience umbrella. Skilled as a ServiceNow product analyst in utilization of:
§ SharePoint – creation of Artifacts via Infuse methodology to provide support for team onboardings; created templates for Discovery, Define, Design and Deliver stages of project life cycle
§ JIRA – conducted Agile ceremonies of story grooming and creation, Epic design and Sprint management
§ LucidChart & Miro- visualized/optimized business processes for transformation to ServiceNow Dev, QA and Production environments
§ Authored Employee Operations Playbook – steward of EmpOps Roadmap and key team milestones – documentation of roles, responsibilities and Infuse Light onboarding framework
§ Worked closely with engineering team to produce satisfactory MVP for Adobe business customers, managing to roadmap timeline for SDLC projects via Development, QA and RTP cycles
§ Additional shared resource for Adobe Support Center forms projects via the DWx organization First Citizens Bank
HR Business Systems Analyst II – Remote, Raleigh, NC (12,000 EE) Jul – Nov 2020 [Contract]
Supported outsourced Leave of Absence project to external vendor. Build workflows to influence decisioning of project direction to upper management. Project support for iCIMS talent module integration with analysis of data stores, matching profile data to testing scripts, data extrapolation for export via DB Visualizer; log all risks/issues with findings tracker. Phase 2 implementation and integration of HR ServiceNow (HRSD) shared services across nationwide HR departments: HR Service Center, Mobility, Payroll, Benefits, Relocation, Leave of Absence, Employee Relations. Collaborative stakeholder/SME workshop process discovery, Visio workflow design, inventory and update of Knowledge Management articles related to employee adoption and use.
Fidelity Investments
HR Business Analyst – Remote, Durham, NC (42,000 EE) Dec 2019 – Jul 2020 [Contract]]
Implementation of HR ServiceNow across enterprise HR departments: Global HR Ops, Global Mobility, Global LOA, Global Payroll, Global IVR, FMR Contact Center, Benefits, Relocation, Leave of Absence, GSI, Payroll Ops, Employee Relations, and Service Models via facilitated workshop process discovery, Visio workflow implementations and inventory of knowledge management repositories. Analyzed HR processes to facilitate actionable HR Line Manager and stakeholder discovery workshops utilizing the following framework:
§ Collaborate with internal Fidelity teams to effect dept. ServiceNow implementation goals
§ Curate existing dept. SharePoint, OneNote, Workday, Salesforce and secured share documentation to create future state templates, user guides and Visio process flows for team trainings and HR ServiceNow team testing and configurations
(HRSD)
§ Design JIRA epics, stories, and issues to support and track team sprint deliverables, ensuring cross-team functionality
§ Conduct stakeholder trainings prior to GoLive date
§ Team metrics managed via agile methodology with daily stand-ups, leadership reporting, content migration meetings and JIRA sprints. Software tools: Skype, Zoom, Visio, SharePoint, JIRA, Confluence, MS Office Suite. MetLife, Inc. (dual role)
Senior HR Business Analyst – Cary, NC (53,000 EE)
Oct 2018 – Sep 2019 [Contract]
Business Analytics Strategic analysis across enterprise to support Enterprise Program Management functions; Liaise with internal EPM stakeholders (Program Managers, C-level Executives, Directors) to achieve green deliverables; Build business requirements to proactively implement program scheduling and report on metrics; Financial modeling for annual headcount program budget; Quarterly NPS Survey administered across external, global stakeholders; Change leader driving cost and personnel improvements to level up talent pool and adapt to framework standards; Perform QA reviews on monthly program decks reporting to top leadership.
Human Resource Management Talent acquisition: spearhead full-service desk from sourcing to onboarding, recruitment titles include Coordinator, Analyst, PM, Director, AVP; Learning & Development: Design and deliver program management training to leaders and junior staff utilizing MetLife SME’s and collated HR materials; Critically evaluate business drivers to offer developmental stretch opportunities to employees; Enable and encourage FTEs and FTCs to build an inclusive environment through situational leadership (consultative, challenging, supportive, authoritative); Assist in design of rewards and recognition at the departmental level; Assist in project management goal setting and monitor progress, reporting to leadership; Design and maintain headcount budget with salary data of all EPM personnel by cost center. Professional Management Healthcare Consultants, Inc Practice Business Manager: HR, Payroll & Finance (30 EE) May 2017 – Oct 2018 [Full-time]
Served as Practice Controller, directed Marketing and Human Resource activities, accounting, payroll and corporate tax services; managed 24 FTEs 5-6 seasonal employees; Supervised tax, payroll and accounting managers and IT staff; Oakmark Property Management - COA member and Board Treasurer; PM Realty and PMHCC accounting (A/P, A/R, deposits, GL reconciliations); PMHCC client invoicing, direct deposit payrolls, commissions & bonus checks, BLS & insurance reporting, retirement contributions, buy-ins, ACS & Practice reporting; responsible for recruiting activities, execute offer letters, onboarding, training, liaised with external third-party vendors to realize maximum efficiencies; holiday party event planning; HR employee relations guidance; and performed all staff performance and salary reviews. Provided partnership with guidance at monthly board meetings. Marketing activities: LinkedIn group management, client & prospective client dental and medical fee and salary surveys, administered client satisfaction surveys. Received $10k pay increase within 12 months of start date. One Workplace
HR Business Partner – Silicon Valley, CA (550 EE)
May – Dec 2016 [Full-time]
Strategic human resource partner supporting 12 distinct business units of 500+ employees for a furniture design & commercial space Steelcase distributor regionally in Santa Clara, Oakland and San Francisco. Clients included: Google, Facebook, Apple, NVIDIA, Uber, Lyft, Salesforce, Bank of the West, Kaiser, Sutter Health, Stanford Health, etc. Collaborated directly with hiring managers to drive process efficiencies. HR project management for entire company to deliver talent & performance management initiatives to next level. Partnered with CFO on enterprise-wide payroll efficiencies analysis for delivery of technology to field personnel; updated 150+ job titles, specs and job descriptions via recruiting and onboarding modules for iCIMS implementation. Specific duties: hiring, onboarding, PIPs, performance management, change management, terminations, guidance and consulting to directors, managers and executives on personnel issues; weekly travel from HQ to three separate satellite offices in the Bay Area. Business units supported: Design, Sales, Account Coordination, AV/Technology, Healthcare, Government, Construction Solutions, Learning Environments, Network Systems Services, Concierge, Project Managers and Finance. Software: Xactly, Salesforce, iCIMS, Jostle, MS Office, Paylocity, Hedberg.
iTalent Digital Corporation
HR Director - San Jose, CA (400 EE)
Dec 2015 – Apr 2016 [Contract]
Contracted to perform strategic human resource projects; process and operations control for 3rd party consultants across contiguous U.S. states with over 150 employees. High volume personnel data management including background checks for clients such as Cisco, Yahoo, Sephora, eBay, etc. Project management for onboarding, exits, VISA applications, CRM (NetSuite) reporting, PEO conversion to stand alone solutions for all insurance programs, worker’s compensation and 401K plan. Spearheaded employee referrals program. Performed compensation analysis and benchmarking. KnowledgeTree,Inc. – SaaS Tech Startup, acquired by SAVO Raleigh, NC & Cape Town, South Africa
Director, Human Resources & Sales Operations (45 EE) 2011 – 2015 [Full-time]
Change manager responsible for drafting handbook, job descriptions, severance agreements; PTO administration, policy enforcement, recruiting, onboarding, new hire training and orientation, insurance plan administration (health, dental, life, LTD, vision, FSA plans), 401(k) education/administration, liaising with group insurance brokers, conducting termination proceedings and paperwork follow up. Payroll administration, salary analysis, benchmarking, hire forecasting and metrics reporting for U.S. employees, international payroll via VIP/Sage in Cape Town, SA. Familiar with VISA/green card application processing and SARS requirements. Utilized NetSuite and BETA Workday software for HR data management. Education
Meredith College Bachelor of Music - Flute Performance SHRM Regional/National Conferences 2005 – 2015
Human Resource Certification Institute PHR Certification (lapsed during Covid) - 2013 - 2022 Predictive Index Certified One Workplace LLC - 2016 CAI Associates Conferences Employment Law, Comp & Benefits - 2014, 2015, 2017, 2018 Mercer IPE Certified Mercer TAAP Credential, Fresenius Medical Care NA - 2023 Associations & Interests
World at Work Administrator on behalf of FMC, Member, 2022 – present SHRM – Society of Human Resource Mgmt. Member, Raleigh Metro SHRM Chapter, 2017 – 2021 Raleigh Metro SHRM HRCI Certification Director, 2018 – 2019 Bay Area HR Executive Council (BAHREC) Board Member, VP Treasury – Silicon Valley, 2016 – 2017 Triangle Society of Human Resource Management TSHRM Member, 2014 – 2016 Connected Women of North Carolina Board Member, VP, Treasurer, Mentor, 2014 – 2016 Meredith College Alumnae Association Class Gift Agent, Historian, 2008 – 2023
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