Front Desk Customer Service
Resume:
Jennifer wise
Shreveport, LA ***** 318-***-**** ****************@*****.***
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PROFESSIONAL
SUMMARY
Friendly and organized with passion for creating welcoming environment. Familiar with customer service principles, and skilled in handling inquiries and managing appointments. Dedicated to ensuring smooth and efficient front desk experience, enhancing overall guest satisfaction.
SKILLS • Time management • Customer service
• Hospitality services • Administrative skills
• Listening skills • Payment processing
• Problem-solving skills • Complaint resolution
• Microsoft office
WORK HISTORY FRONT DESK CLERK 03/2024 to CURRENT
Country Inn & Suites By Radisson Shreveport, LA
Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
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Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
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FRONT DESK RECEPTIONIST 10/2024 to 12/2024
Residence Inn Marriott Shreveport, LA
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
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• Scheduled, coordinated and confirmed appointments and meetings. Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
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• Collected room deposits, fees, and payments.
FRONT DESK RECEPTIONIST 01/2022 to 10/2024
Super 8 Hotel Shreveport, LA
J W
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
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• Collected room deposits, fees, and payments.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
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Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
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FRONT DESK RECEPTIONIST 09/2020 to 01/2022
Cajun Inn Shreveport, LA
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
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Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
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CSR 05/2019 to 11/2019
Young Williams Bossier City, LA
Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
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Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
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Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
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• Answered constant flow of customer calls with minimal wait times. EDUCATION High School Diploma 05/1999
Booker T Washington, 2104 Milam Street
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