Customer Service Store Manager
Resume:
Lloyd B. Williams III
Stone Mountain, GA, 30088
***************@*****.***
EDUCATION
Widener University – Associate Degree Business Management- 2015 CORE COMPETENCIES
● Excellent Critical and Analytical Thinking Skills
● Presentation skills at all levels of management
● Personal and company success driven: Result-oriented and highly responsible. ● Know-how to promote, demonstrate and sell.
● Patient and exceptional customer-service: Experience in guiding customers towards optimal sales.
● Promotion and advertising skills of high level:
Excellent communication and interpersonal skills.
EMPLOYMENT EXPERIENCE
07/2020- Present-Principle Intelligence llc -Security Manager
● Work to maintain a safe physical environment at a store or business.for our client ● Planning and practicing safety strategies, emergency procedures and property surveillance to meet what is necessary
● Supervise the security workforce that are scheduled to protect and keep businesses, staff and visitor safe
06/2019-07/2020- Staples-Assistant Manager
● Facilitated day to day operations of the store in the area of sales management ● Coached and Counseled employees to engage in sales policies and procedures ● Supported store procedures with respect to profit and loss measures ● Assisted customer with office supply purchasing, such as computers and more ● Provided quality customer service
● Analyzed previous stores sales to current year sales to keep track for improvement
● Managed and merchandised showroom to company standards 2/2009 to 6/2019- Aaron’s Sales and Lease- Assistant Manager
● Facilitated day to day operations of the store in the area of account management
● Supported store procedures with respect to profit and loss measures ● Collaborated with general manager regarding cash management and inventory control actions
● Completed 100% corporate learning modules and sales deployment techniques. ● Trained and developed current employees for management enlargement ● Collaborated with regional and general manager with growth expansion ideas ● Assisted customers with current and future purchases of retail merchandise. ● Analyzed past sales figures to set targets and enable sales-forecasting techniques ● Managed and supervised entire showroom department, including sales, customer service
1/2008 to 2009 Compu- Credit Account Review Manager
• Administered monthly/annual performance reviews with each team member setting specific action plans for each employee • Analyzed monthly unit performance creating a business review of the prior month performance
• Remote monitoring of agent calls and providing feedback/coaching based on those calls
• Conducted daily assessment of team’s inbound/outbound talk and update times • Documented disciplinary action as needed on an individual basis including termination of agent employment • Forecast monthly business goals using historical trends analysis and current methodologies and strategies. These results were used to set monthly performance goals for each team.
Professional Organizations
Toast Masters International – Stone Mountain Georgia SBE-Society for Business Ethics
Service
Advocate for Habitat for Humanity International
Volunteer for Boys Who Dare
References
Yusuf Cortez, Owner at Blackstone Construction, **********@*****.*** Atiba Jones, Director and Founder at SAVE Institute, ***********@*****.*** Juma Salaaam, Owner at Spardella, ***********@*****.***
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