Tracey S. Brown
Residence: 443-***-****
Mobile: 443-***-****
E-Mail: ********@*****.***
Enclosed information for your review is my resume that I have held several positions within the private sector, which required the ability to communicate effectively, both orally and in writing. This letter is being written to inform you that I am qualified for this position. I am currently Co-CEO of New Quality of Life, Inc.
I have a combination of strong management and leadership skills coupled with oral and written communication skills. My leadership role requires me to quickly develop expert level knowledge of the laws and regulations impacting the organization. I possess a relentless commitment in serving the agency to the best of my ability and performing the duties by meeting the strategic goal of the organization. I possess positive ethical skills, integrity, fairness, neutrality, respect and responsibility.
I am capable of coordinating, implementing, evaluating, and advising and reduce program and project risks. Plan the work to be accomplished by your subordinates, set and adjust short-term priorities and prepare schedules for completion of the work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments and the capabilities of employees.
I am a graduate that holds a Bachelor of Arts Degree in Human Services with a specialization in Criminal Justice at Sojourner-Douglass College. As a result, I possess the knowledge, skills and motivation, along with a strong background in the Criminal Justice, Management, Business Administration and Human Services field to effectively perform the duties required for this position.
In light of the above, I am requesting a personal interview to discuss my qualifications and hopefully a future position within your organization.
Thank you in advance,
Cordially,
Mrs. Tracey S. Brown
Applicant
Tracey S. Brown
133 N. Edgewood Street, Baltimore MD, 21229
Residence: (4443) 802.6729
Mobile: 443-***-****
●E-Mail: Traceysurreyevansgmail.com
OBJECTIVE
To secure a challenging position that will capitalize and further enhance my experience, skills and education.
EDUCATION
August 2006 - June 2010
Sojourner Douglass College
Bachelor of Arts Degree
Specialization: Human Services
Concentration: Criminal Justice
Graduated: June 2010
Honors: Cum Laude
Moveable Feast January 2019 - present
Certification
Completion: 1995
Essex Community College
Specialization: Medical Terminology
Serv Safe certified 2019
SOFTWARE PROFICIENCY
●Proficient in Microsoft Works, Word, Excel, PowerPoint and Access
●Type 65 WPM, 175 and ICD-9 Coding.
PROFESSIONAL EXPERIENCE
2013 – 2016 New Quality of Life, Inc. Baltimore, MD
Co – CEO
Ensure safety and security of facility’s residents, employees and volunteers. Review security tapes daily to ensure client program compliance. Enforce Transitional Housing Program policies and procedures. Assess responsiveness of existing policies and procedures; revise Policies & Procedures manual as needed. Monitor procurement of supplies, equipment and external services. Ensure flexible and discretionary spending conforms to the site’s annual budget. Submit statistical and descriptive information for contract and other reporting requirements as needed. Represent NQL’s at networking events. Develop and maintain relationships with law enforcement, emergency services, medical facilities and other vendors. Facilitate weekly resident meetings. Conduct interviews for hiring process and exit interviews for discharge staff.
2010 – 2013 Athelas, Inc. Baltimore, MD
Job Coach
Provide training necessary to sustain employment and implements specialized programs where needed. Acts as a liaison between private industry personnel who interface with supported employees and appropriate staff. Responsible for providing support and training in work skills and habits that will assist individuals in securing community-based employment. Help consumers fill out job applications and prepare resumes.
Visits with consumers on-the-job, observe work habits and relationships, meet with supervisors, and address any barriers. Attend team meetings and case conferences as needed to discuss problems and evaluate progress or re-evaluate their needs.
Evaluate and plan annual goals using the current agency format in preparation for supported employees. Prepare clear, accurate progress notes and reports on a consumer’s progress, submitting written reports as requested by supervisor. Prepare time sheets for consumers and monthly reports and related duties as required. Observe and document consumers vocational assets and limitations, ability to engage competitive employment, need for and ability to benefit from supported employment, including natural resources. Coordinate and communicate with referral sources, community agencies and providers. Maintain case files. Write detailed case notes and track progress of clients towards obtaining self-sufficiency. Maintain and submit weekly attendance sheets and other relevant material such as home visits and placement reports, master lists, change of status, etc.… in a timely fashion.
2006- 2010 BEE Homes, Inc. Baltimore, MD
Program Administrator
Oversee, manage, audit and support the overall operation of designated Specialized Community Residential Program. Responsibilities included, but not limited to assist with interviewing, hiring, supervising, training, and scheduling of staff; ensuring program coverage at all times; delegating activities of service operation, as needed; building maintenance; reviewing, approving and submitting all fiscal, personnel and other administrative paperwork in a correct and timely manner to the Administrator. Carry program support pager/cell phone on a rotating basis. Administer, direct, and coordinate all the activities of the agency in compliance with governing regulations.
2002 - 2006 Sierra Military Health Baltimore, MD
Lead Customer Service Rep
●Work directly with the insured or their spouse about their health benefits. Enroll in portable coverage and disenroll military or their spouse. Distribute work detail to staff. Handle customer complaints and concerns in a timely manner.
I possess strong communication skills and ability to establish client relationship critical to the insured conduct follow-up with the insured. I have contacted hard to reach clients by telephone and mailing letters.
1998-2002 Surrey’s Daycare Baltimore, MD
Daycare Provider/Owner
Oversee the operation of the school, ensuring that the school is operating in accordance with company and state licensing standards. I am responsible for ensuring an educational, caring and safe environment for the children and parents. Spark imagination, build self-esteem and help children discover new things each day. Teach, educate and monitor children as needed. Assist staff development and training. Promote the positive image of the company and play a major role in making the company a provider of choice in educational programs for the communities that we service. Help achieve profitability for the company.
Professional Membership, Training & Certification
●Order of Eastern Star, Active Member
●Sojourner-Douglass College Criminal Justice Club, Member
●CPR and First Aid Certified
●Developmental Disabled Adult Training
●Medication Certified
●Internship done at the Chrysalis House
REFERENCE
Furnished Upon Requested