Customer Service Outside Sales
Resume:
Mark Woolsey
Odessa, TX *****
***************@*****.***
I am looking to use my skills, knowledge and experience as a professional salesman in a sales position. I am also interested in the possibility of a purchasing or procurement position with my relevant work experience. I am looking to get back in the workforce after an extended time out. Authorized to work in the US for any employer
Work Experience
Customer Account Manager
Sunstate Equipment-Odessa, TX
December 2013 to August 2017
• I was responsible for growing profitable business in my assigned sales territory.
• I was responsible for mentoring the inside sales staff to allow us to provide an exceptional customer experience.
• I participated in the overall management of the branch operations in working with the operations managers and the senior sales management.
• I performed my daily responsibilities with little managerial oversight as my sales manager was located in Salt Lake City, Utah.
• I effectively enhanced our customer retention through the coordination of our sales and operations efforts to provide exceptional customer service.
Outside Sales Representative
United Rentals-Odessa, TX
June 2007 to August 2013
• I effectively managed an outside sales territory and grew revenue in my assigned territory.
• I added new accounts through cold calling customers in the field.
• I educated customers on the capabilities and the safe and effective operation of the construction rental equipment available in our fleet.
• I conducted training and certificate needed for the safe and effective operation of the rented construction equipment.
• I enhanced relationships with our local and national account customers through coordinating delivery of equipment on time to the construction sites.
• I received a number of awards in our sales district for sales performance, profitable, business growth, and new account generation.
Claims Representative
Farmers Insurance Group-Midland, TX
June 2001 to June 2007
• I was responsible for handling the assigned claims in my claims territory.
• I negotiated the cost of automobile related collision damage with collision repair facilities.
• I negotiated the settlement of claims on total loss vehicles.
• I reviewed coverage and liability and made coverage and liability determinations.
• I educated customers on the claims process and provided excellent customer service and follow up. Education
Bachelor of Arts in Criminology/Political Science
The University of Texas of the Permian Basin - Odessa, TX January 1990 to January 1994
Skills
• Negotiation
• Sales (10+ years)
• Customer service
• Customer retention
• Customer acquisition
• Customer relationship management
• CRM software
• Workforce development
• Mentoring
• Outside Sales
• Sales Management
• B2B Sales
• Cold Calling
• Upselling
• Recruiting
• Contract negotiation
• Inside Sales
• Salesforce
• Account Management
• Business Development
• Pricing
• Purchasing and procurement (10+ years)
Certifications and Licenses
Driver's License
Additional Information
• Service in the United States Marine Corp from 1990-1994.
• Honorable Discharge in July of 1994.
• Graduated from the University of Texas of the Permian Basin with a Cumulative GPA of 3.25.
• I was listed on the Deans and Presidents Honor role for academic performance three semesters.
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