Accounts Receivable Customer Service
Resume:
Melissa Rembert
Westland, MI *****
********@*****.***
Professional Summary
Detail-oriented and results-driven accounts receivable and customer service professional with over 10 years of experience in billing, collections, customer support, and claims processing. Adept at managing accounts, resolving billing issues, and enhancing customer satisfaction. Proven track record of improving efficiency and reducing setup times, with expertise in financial systems, compliance, and multi-tasking. Authorized to work in the US for any employer
Work Experience
Senior Accounts Receivable Specialist
Clark Hill PLC-Detroit, MI
August 2024 to Present
Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take action to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status Senior Processor/Claim assistant /Billing
MEEMIC Insurance Company/Acg-Auburn Hills, MI
June 2014 to Present
• Supervised processors in managing accounts receivable and collections.
• Processed underwriting documents, reissued policies, and handled billing inquiries in the call center.
• Managed payments in lockbox and utilized PCMS/FIFTH THIRD LOC BOX processing system.
• Audited accounts and ensured compliance with policies.
• Set up new claims and entered data into the claims management system, decreasing claim setup time by 20%.
• Provided customer support, initiated claims, processed payments, and communicated with clients regarding issues.
Part-time Guest Services/Front Desk
Sonesta suites ES-Auburn Hills, MI
December 2021 to August 2022
• Checked in and out guests, made reservations, and processed payments using the Opera system.
• Answered multi-line phones, enrolled guests into travel programs, and resolved guest complaints.
• Assisted guests with special requests and ensured a high level of customer satisfaction. VIP Representative Part-Time
MotorCity Casino-Detroit-Detroit, MI
June 2021 to November 2021
• Acted as a liaison between departments to resolve guest disputes and comp room-related issues.
• Interacted with the hotel department to manage comp rooms and food, and provided excellent customer service.
• Enrolled new players, reactivated archived players, and attended events to enhance customer loyalty Front Desk Agent/Night Auditor
Quality Inn and Suites-Southfield, MI
May 2020 to June 2021
• Checked in and out guests, handled reservations, and processed payments.
• Managed customer inquiries, enrolled guests in programs, and resolved complaints.
• Worked part-time, ensuring smooth operations during night shifts Assistant Branch Manager
Guaranty Bank-Livonia, MI
May 2005 to January 2010
• Opened and closed the banking center, handled cash, and balanced the vault.
• Marketed the bank’s products and services to customers.
• Coached staff, processed payroll, and ensured branch compliance.
• Handled complex customer issues and complaints while setting and achieving sales goals.
• Managed the scheduling of branch staff.
Education
Some college in Business Management
Wayne County Community College District - Detroit, MI August 1996 to May 1997
High school diploma in basic
Frank Cody High school - Detroit, MI
September 1992 to June 1996
Skills
• Typing
• Basic computer MS Word
• Office experience
• Accounts Payable
• Front Desk
• Oracle
• Customer service
• General ledger accounting
• Customer relationship management
• 10 key typing
• Bookkeeping
• Windows
• Sales
• Typing
• Microsoft Word
• Accounts Receivable
• Leadership
• Billing Calls
• Salesforce
• ICD-9
• Office Management
• Banking
• PeopleSoft
• Management
• Microsoft Excel
• Hospitality
• Financial auditing
• Leadership
• Skills -Accounts Receivable & Collections Billing and Payments Processing Customer Service & Client Relations Claims Management & Processing Data Entry & Documentation Multi-line Phone Systems Payment & Refund Processing Compliance & Auditing Problem Resolution Scheduling & Organization Microsoft Office Suite & Various Financial Software Languages
• English - Expert
Certifications and Licenses
Certified Notary Public
Present
Driver's License
Additional Information
• Reliable and dedicated professional with a focus on accuracy and customer service.
• Experienced in managing multiple roles and tasks simultaneously while meeting deadlines.
• Strong communicator, able to interact with clients and colleagues in a professional and effective manner.
Contact this candidate