Data Entry Customer Service

Cheynice Hamilton

Sacramento Ca

******************@*****.***

279-***-****

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities.

Committed to maintaining professional relationship to increase profitability and drive business result... Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Olympia Medical Center - Los Angeles, CA

May 2017 to September 2019

Update patient records on paper and through computer database Ensure patients leave with all relevant information, materials, and supplies Collect payments and fees according to office protols Greet patients with warm, welcome attitude

In and outbound calls to patients regarding appointments such as setting up or changing. Filing, Faxing and data entry.

Customer Service Representative

Tele Direct Call Center - Sacramento, CA

February 2013 to June 2014

Answered customer telephone calls promptly to avoid on hold wait times. Responded to customer requests for products, services and company information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Recommended new produc or service to customers, throughly explaining details. Documented and detailed calls and complaints using call center's CRM database. Call Center Agent

Yellow Cab Company - Sacramento, CA

May 2010 to March 2013

Direct cab drivers to customer location.

Email for daily updates on routines.

Receiving inbound calls for transportation.

Determined most effective mode and routing of materials to customer locations. Email, faxing, filing and data entry

Education

High school diploma

Grant High School - Sacramento, CA

June 2003

Skills

• Clerical experience

• Phone etiquette

• Dispatching

• Filing

• Customer service

• Medical records

• CRM software

• Front desk

• Microsoft Excel

• English

• Microsoft Outlook

• Cold calling

• Data entry

Assessments

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Proficient October 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Warehouse safety — Proficient

July 2022

Using safe practices in a warehouse setting

Full results: Proficient

Data entry: Attention to detail — Proficient

April 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Scheduling — Proficient

April 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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