Customer Service Representative
Resume:
ADEAGBO OLUSOLA BAYO
Ago Palace Way, Lagos State.
***************@*****.***
LinkedIn profile name:https://www.linkedin.com/in/olusola-bayo- 122678129?
CAREER OBJECTIVES
A highly motivated and detail-oriented professional with over 8 years of Banking Experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Providing exceptional customer service, ensuring seamless fund transfers and maintaining strong client relationships. I am an enthusiastic, self-motivated, reliable and hardworking individual. To acquire personal excellence for life use and where it will be relevant. I want to source income and harness my management skills.
SKILLS AND COMPETENCE
Excellent communication and interpersonal skills
Strong attention to detail and organizational ability
Effective time management and multitasking
Strong customer relationship management
Good problem-solving and dispute resolution skills
Proficiency in Microsoft Excel and customer service tools
Proficiency in banking software ( Flexcube and Finacle) EDUCATIONAL BACKGROUND
Ladoke Akintola University of Technology (LAUTECH). 2021-2023
(B.sc Computer Science with second class upper)
Federal Polytechnic Ede 2008-2011
Higher National Diploma (Physics Electronics)
Federal Polytechnic Ede 2004-2006
National Diploma (Science Laboratory Technology)
WORKING EXPERIENCE
COMPANY- PROVIDOUS BANK Dec 2020-Till date
POSITION- CUSTOMER SERVICE OFFICER
DUTIES
Handled Customer issues and complaints via phone, email and in-person
Resolved customer concerns timely and professional.
Opened of accounts individual and corporate
Issuance of debit cards and other bank services
Acted as a Relationship manager to customers
Team lead customer service officer
COMPANY- ACCESS BANK PLC Jun 2018 - Apr 2020
POSITION- CUSTOMER SERVICE OFFICER (CSO)
DUTIES
Opened of accounts both individual and Corporate
Issuance of debit cards, tokens
Handled of customer complaints
Cross selling of bank products to both existing and potentials customers COMPANY- ACCESS BANK PLC Jul 2015 - Sept 2018
POSITION- FUND TRANSFER OFFICER
DUTIES
Processed Cheque truncations
Processed domestic and international transfers (NIP, Swift, Wired transfer)
Officer in charge of international money transfers (IMTOs) both in Western union, Money grams, Access Africa, RIA transfers etc. Deep knowledge of FX transactions.
. Officer in charge of ATM reconciliation.ATM Load and Unload. COMPANY- ACCESS BANK PLC Jul 2013 - May 2015
POSITION- BANK TELLER
DUTIES
Handled cash transactions both in local and foreign currencies.
Processed of Lagos state and Federal taxes.
Officer in charge of local and foreign transfers in NFT, NIP etc. INTERESTS
Team Leadership
Customer satisfaction
Client relations
ACCOMPLISHMENT
Used Microsoft Excel to develop inventory tracking, spreadsheets
Resolved product issue through consumer testing
Used customer experience skills to resolve customer dissatisfaction
Consistently Exceeded customer satisfaction targets HOBBIES
Reading
Surfing the internet
Writing
Travelling
Singing
REFERENCE
Available on request
Contact this candidate