Customer Service Office Administration
Resume:
ALAN J DODGSHON
Tel:079******** email:*************@*****.**.**
PERSONAL PROFILE
Highly motivated, enthusiastic individual with excellent analytical and problemsolving skills who takes pride in his work. An effective team member who can work on his own showing initiative when required.
SKILLS & EXPERIENCE
Administrative classification, recording and maintenance of data.
Delegation and leadership experience.
Proficient in all Microsoft applications.
Good communication, teaching and customer service skills.
ACHIEVEMENTS
Part of multinational team converting mainframe network from DOS to MVS and transferring archived database from an APL based system in Toronto to Windows based system in London.
Involved in the migration of a network from Windows XP to Windows 10.
Raising £1200 in a charity parachute jump.
EMPLOYMENT SUMMARY
Reed, Temporary Employee Oct 2021-Now
Part Time Exam Invigilator at universities and Royal Colleges.
NHS, Contact Centre Advisor Oct 2022- Jun 2024
Advising patients on appointments and if need be rescheduling.
Career Break Mar 2018-Sep 2022
Awaiting all clear after three years of out-patients resulting from a fractured hip and dislocated left leg.
Caring for terminally ill mother who died Feb 2020.
Executor of will covering two countries and multiple lockdowns.
LCCC, Administrator Apr 2011-Feb 2018
Fine enforcement and tracing of defaulters.
Call centre coverage dealing with members of the public.
Brentford Magistrates Court, Administrator JAN 2011-APR 2011
Fine Enforcement and tracing of defaulters.
Various Employment Agencies, Temporary Employee MAY 2010-JAN 2011
Office Administration/Customer Service.
Crowd Marshalling
Rail Gourmet, Warehouse Operative/Admin AUG 2009-APR 2010
Stock handling, food safety and hygiene.
Customer service.
Co-operative, Part Time Sales Assistant DEC 2008-JUL 2009
Customer service, stock and cash handling.
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Plan UK, Voluntary Work JULY-NOV 2008
Office Administration and mailroom operations.
Brook Street, Temporary Employee MAR-JUN 2008
Customer Service.
Office Administration.
PC Consultant, Self Employed OCT 2005-FEB 2008
Software Diagnostics.
Hardware Solutions.
Various Employment Agencies JUN 2003-SEP 2005
Warehousing, Stock Packing & Picking.
Office Administration.
Alicante, Spain JAN-MAY 2003
Helping Mother move to Spain and set up a part time business.
Best of Friends Organisation, Voluntary Work SEP-DEC 2002
Prison welfare visits, advice and help.
Office administration and training of volunteers assisting.
Representing the organisation at official functions and meetings.
Amazon Productions, Office Administration/Shoot Liaison 1994-2002
Office administration.
Liaising with clients and bodies to ensure the smooth running of shoot.
Arranging post-production facilities at the right time for minimal cost
And maximum results.
Reuters Plc, Data Analyst 1985-1993
Sending data feeds to various global clients.
Maintenance of the database and validation of equity, bond, commodity prices, exchange rates and market indices for above mentioned feeds.
Maintenance and validation of the databases behind new products that were considered groundbreaking at the time.
EDUCATION
The Polytechnic of Central London
HND Business Studies (BEC)
Havant College, Portsmouth
A Level: Business Studies.
O/A Level: Mathematics. O level: Economics & Public Affairs
Cowplain Comprehensive, Portsmouth
O Levels: Mathematics, English Lang., Statistics, Geography.
INTERESTS
Music, current affairs, world travel, horse riding and competitive sports. In my youth I was a member of the Air Training Corp where I took flying lessons and took a couple of parachute jumps.
References available upon request.
Contact this candidate