Front Office Manager

Netsanet Amare

**** ***** *****, ****** ** *****

C 404-***-**** E *****.********@*****.***

Through my training and various work experiences, I have developed skills and an understanding of the requisite elements of being both a leader and a team player. I bring with me a very outgoing personality, and an innate ability to communicate with people of all ages from different social and ethnic backgrounds. Along with these skills is the ability to coordinate and organize events and activities including developing and meeting prescribed deadlines and targets.

WORK EXPERIENCE

Hilton Garden Inn Apopka, Florida

Front Office Manager, February- May 2024

Model and reinforce the company's culture, mission, vision, and values.

Highly visible and interact with customers regularly to obtain feedback on the quality of the product, service levels, and overall satisfaction.

Initial Hilton OnQ and hospitality training for all Front Desk Team associates.

Assist in hiring team members, managing performance

Holiday Inn & Suites Orlando FL, an IHG Hotel

Guest Service Manager for 6 months, then promoted to AGM 2021 – 2024

Model and reinforce the company's culture, mission, vision, and values.

Coach and mentor managers and supervisors within their direct reporting structure to improve leadership, management, communication skills, and key performance results at all levels of the organization.

Ensures that operational decisions and strategies such as those for staffing, people development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization’s business plan and vision.

Collaborates with other executive leaders to develop and meet company goals while supplying expertise and guidance on operations projects and systems. Also collaborates with other divisions and departments to carry out the company's goals and objectives.

Staybridge Suites Atlanta Airport, an IHG Hotel

Front Office Agent promoted to Lead 2014-2021

Model and reinforce the company's culture, mission, vision, and values.

Assist management in managing the Front Office operations to achieve customer service satisfaction, quality service, and compliance with company policies and procedures while working towards meeting our financial goals.

Ensure the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

National Travel & Insurance Agency Clarkston, GA 2012-2014

Maintained files for the assigned accounts following commercial, and personal Lines filing procedures.

Communicated on a call with customers and companies with various requests and questions.

Prepared and created insurance, and travel forms, identification cards, certificates, endorsements travel itineraries, and flight schedules.

Reviewed and processed insurance transactions

Travelex worldwide money /Bank Dallas TX, 2011-2012

Responsible for all aspects of the daily activity including all world money handling all cash receipts and disbursements for multiple accounts, and account reconciliation.

General clerical duties, including filing, typing, data entry, copying, and facsimile.

Answered telephones in a prompt, courteous manner redirected callers, and took messages, as appropriate.

Accountant Westin Buckhead, Atlanta, GA 2004-2006

Responsible for all phases of accounting, budgeting, and cash management. Prepared all financial statements including the development of special management reports.

Responsible for set up and maintenance of all accounting records for easy access.

Responsible for all accounts payable functions

Responsible for all aspects of the daily activity of the accounting department including handling all cash receipts and disbursements for multiple accounts, account reconciliation, accounts receivable, and payable.

Accounts Payable/Receivables Swiss Hotel, Atlanta GA 2002-2004

Responsible for all accounts payable more than $500,000.

Handled all vendor calls

Responsible for collections for accounts receivable for the Company Responsible for bank reconciliation, multiple accounts

Produce month-end property files and reports

Establish customer credit lines and set up credit accounts with vendors Review and discuss A/R and provision for bad debts with property managers

Administrative Assistant Effective Network Solutions, Atlanta GA 1998-2002

Education

Bachelor’s degree -- Business and Administration Accounting

Master certificate -- Hospitality Business Management

Skills

Accounting Experience: - Over 6 years of increasing experience and responsibility in all areas of general accounting including general ledger, through financial statements, heavy account reconciliation, budgeting and financial analysis, accounts receivable and payable, collections and cash flow, and inventory.

Accounting Software - SAP, QuickBooks Pro, Sun Systems Accounting, Quicken

Business Software: - Microsoft Excel, Microsoft Outlook, Microsoft Access, Microsoft Word, Honor, and awards

Opera OnQ Delphi

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