Front Desk Medical Office
Resume:
Tracey Cooper
******.**********@***.***
Work Experience
Patient Access Representative II
Baptist Health, Community TAP
May 2024 -present
• Answer incoming calls and make outbound calls in a call center setting.
• Schedule imaging appointments for Baptist Health/JOI
• Scheduled follow-up appointments with the appropriate provider
• Complete full patient registration and confirm appointments with patients
• Insurance verification, pre-authorizations, and sending to proper referral teams
• Significant experience with Epic and Athena systems
• Receiving quality assurance call ratings of 95 percent or higher consistently
• Experience taking payments for services and sending receipt notifications as needed
Clinical Assistant
Mayo Clinic Jacksonville
August 2023 -May 2024
Responsibilities:
• Escort patients and their guests to the appropriate exam room
• Obtaining and entering accurate vital signs into the patient chart
• Excellent customer skills while speaking to team members and patients
• Clean exam rooms after each visit
• Advise patients and the front desk of any provider-directed delays
• Advise team on what supplies are needed
• Arrange room assignments for all physicians for the following date of service.
• Use programs to ascertain which attending will staff the resident's
•Print patient labels for the next day while attaching a checkout card
Physician Office Specialist II
Mayo Clinic Primary Care -Beaches
October 2018 -August 2023
Worked front desk, perform check-in and check-out duties
Answer and triage calls and schedule with the appropriate care team
Create new patient profiles and update demographic information as needed
Verify insurance with the patient and via RTE/Epic
Open and close practice as assigned
Significant experience with Epic and Cerner systems
Familiar working in a hybrid setting
Superior call audit rate by Calabrio
Served as a preceptor for new employee training
Provided coverage for other DRM sites as needed
OR Scheduling Clerk
UF Health Jacksonville
10/2015 to 9/2018
•Demonstrated excellent customer service at the OR front desk
• Scheduled, canceled, rescheduled, and adjusted the length of various procedures at the front desk under charge
•Cross-trained to cover the UF North location
•Coordinated surgery scheduling with various surgical departments
•Trained as a floater to work in OR PACU and Surgical Waiting Room
•Attended monthly staff meetings and pinpointed any concerns regarding our team
•Processed specimens at the front desk and arranged transport to the laboratory
•Assist the unit charge nurse with all secretarial needs at OR Front Desk
Office Coordinator
Aging True Home Health
1/2011 to 12/2013
•Answered multi-line phone system, direct calls, took messages
•Processed new referrals for home Health services
•Provided a high level of customer service to all clients and staff
•Ordered all office supplies and distributed them weekly
•Maintained proper documentation for proper upkeep of patient chart
Hospital Inpatient Services/Shands Jacksonville
6/2010 -1/2011
Screened patients for financial assistance including Medicaid and SSA Disability
Responsible for finding a funding source that would benefit the patient's needs and the hospital expenses
Reviewed and analyzed discharge summaries, history & physicals, office notes
Review electronic medical records & patient information to determine medical disability eligibility.
Assisted patients with appropriate applications for the disability process
Maintained documentation of progress to the hospital staff
Worked closely with SSA to schedule initial interviews
Submitted applications to appropriate governmental agencies
Printed medical records to assist caseworker
Medical Disability
SSA Disability Determinations
4/2000 to 6/2010
•Determined social security disability eligibility medical claims
•Interviewed claimants regarding pending disability claims
•Dealt closely with Physicians while scheduling patient appointments
•Extensive review of electronic medical records
•Scheduled patient appointments for disability determination exams
Alhambra Dinner Theatre, Box office, Hostess - part-time
7/1998 -7/2008
Booked reservations by phone and in person
Answered phones by the third ring per management in a positive manner
Greeted and checked customers in for the dinner/show
Volunteers for extra shifts as a hostess
Printed tickets for all shows
Changed all reservations based on customer requests
Escorted customers to their seats when working as a hostess
Education – Associate of Science Degree, Medical Assisting, 2006
BLS Certified 2023
Awards
5 years -Service Award -Mayo Clinic
3 years- Service award -UF Health
Skills
Significant experience scheduling/registration in various clinical settings
Experience with Microsoft Office, Teams, Epic, Athena systems
Familiar with electronic medical records
Extensive knowledge of medical terminology
Knowledge of billing and pre-appointment review process
Review estimates and take credit card payments as needed
Familiar with processing medical release of authorization
High-level customer service skills
Ability to remain calm in high-stress situations
Attention to detail and active listening skills
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