Sales Representative Customer Relations
Resume:
BRITNI
WIERMAN
*************@*****.***
Spring Hill, FL 34608
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
PROFESSIONAL SUMMARY
Sunshine Restaurant Partners - Operational Manager Spring Hill, FL • 01/2023 - 10/2023
Sunshine Restaurant Partners - Waitress
Spring Hill, Fl • 10/2020 - 01/2023
The Press Box - Cooking Assistant
Spring Hill, FL • 02/2020 - 08/2020
Noble Communications, Inc - Sales Representative
DeLand, FL • 02/2015 - 12/2015
WORK HISTORY
Interacted well with customers to build connections and nurture relationships.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail. Monitored daily cash discrepancies, inventory shrinkage and drive-off.
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Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
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Remained calm and poised when dealing with difficult customers or during busy shifts.
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Kept server areas clean and stocked to increase efficiency while working tables.
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• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders. Performed various sanitation methods to maintain safe, secure and clean kitchen.
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Labeled and stored food in refrigerator, cooler or freezer to maximize freshness and support food safety.
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Chopped vegetables, butchered meats and whisked sauces to prep food for service.
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Followed standardized recipes to prepare appetizing and timely breakfast, lunch and dinner items.
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• Managed customer accounts to secure customer satisfaction and SKILLS
• Administrative Management
• Contract Administration
• Data Analysis
• Sales Tracking
• Financial Oversight
• Cost Control
• Schedule Management
• Inventory Management
• P&L Management
• Team Leadership
• Hiring and Onboarding
• Budget Control
Chambersburg Senior High School
Chambersburg, PA • 06/2009
EDUCATION
Office Depot - Customer Service Representative
Washington, NC • 08/2011 - 03/2013
Office Depot Inc - Warehouse Associate
Newville, PA • 10/2010 - 07/2011
repeat business.
• Trained and mentored new sales representatives.
Retained excellent client satisfaction ratings through outstanding service delivery.
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Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
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Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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Prepared orders for shipment by picking, packing, and labeling merchandise.
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• Worked safely around moving machinery.
Assembled orders and packed items for shipment, conveying orders to shipping personnel
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Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
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Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
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