Account Manager/ Customer Success Manager

Deepak Pal

Noida 770-***-**** ***.******.***@*****.** https://www.linkedin.com/in/deepak-p-906882122/ Profile

With 9+ years of experience, I specialize in Account Management, prioritizing product retention, consumption, and adoption to minimize churn and stimulate revenue growth across a varied partner portfolio. My proficiency encompasses renewals, end to-end sales, up-selling, cross-selling, customer relationship management, and talent acquisition. I leverage these skills to drive outstanding outcomes and forge enduring client partnerships, contributing to company success. Skills & Abilities

· Account Expansion

· Retention

· White Space Analysis

· Contract Negotiation

· Product Demo

· Account Management

· Customer Onboarding

· Use Case Analysis

· Sales

Experience

TECHNICAL ACCOUNT MANAGER LIONGARD NOV 2023 – PRESENT

· Developing a trusted relationship with key stakeholders and decision-makers, understanding and responding to customer needs, and tracking account activity.

· Managing $2.2M ARR for U.S. South and Canada East account.

· Driving Product Retention, Consumption, and Adoption.

· Conduct QBRs to analyze performance trajectories and strategize future goals.

· Identify opportunities for customers to upgrade Liongard by showcasing the value of advanced features and benefits.

· Provide demo sessions to empower customers with knowledge of Liongard capabilities. ACCOUNT MANAGER SA TECHNOLOGIES INC JULY 2022 – OCTOBER 2023

· Managed a portfolio of 25-30 clients worth 1.5M ARR, maintaining strong relationships and ensuring a 90%+ client satisfaction rate

· Achieve a 95% placement success rate for SI client projects

· Product Implementation, Onboarding & Relationship Management

· Perform Quarterly Business Review with partners. BUSINESS DEVELOPMENT EXECUTIVE THE HIGHER PITCH JULY 2021 – SEPTEMBER 2022

· Develop and execute strategic plans to identify and secure new business opportunities in NA region.

· Achieve upselling and cross-selling goals with existing clients.

· Ensure that staffing solutions meet the specific needs of SI clients in terms of skillsets and project requirements.

· Maintain a placement success rate of at least 85%. Page 2

· Maintain detailed records of client interactions, sales activities, and progress toward sales goals. ASSISTANCE MANAGER NOTA BENE GLOBAL SERVICES INC. APRIL 2016 – JUNE 2021

· Oversee the sales process to onboard new clients. Develop strong relationships in the market with potential managers in the IT department.

· Maintained detailed records and provided regular reports on sales activities, client interactions, and revenue progress to the management team.

· Developed and executed sales plans with annual revenue targets of $2 million, consistently achieving a 15% year-over-year growth in sales revenue.

· Presented a minimum of 5 qualified candidates to clients weekly, resulting in a 95% placement success rate for SI client projects.

CUSTOMER SERVICE REPRESENTATIVE/ SALES TEAM LEAD QUATRRO AUGUST 2014 – APRIL 2016

· Provide remote support for desktop/laptops, handheld devices (iOS/Android), peripherals like printers/scanners, voice support for internet issues, and remote assistance for software troubleshooting to U.S. customers.

· Uses the prescribed workflow tool(s) to track 100% of all customer contacts, researches questions, and issues and resolves each interaction in accordance to the IT Global Support Model and the specified Service Level Agreement (SLA)/Operational Level Agreement (OLA). Education

JAYPEE UNIVERSITY OF ENGINEERING AND TECHNOLOGY 2013 ME GUNA Activities and Interests

xbox, Swimming, Badminton

Certifications

Certified Scrum Product Owner (CSPO)

AWS Cloud Practitioner CLF C01

Customer Success 201

Customer Success: How to Reduce Churn and Increase Retention

Contact this candidate