Customer Service General Manager

ARTHUR H SMITH

**** ******** ******* ***** • Imperial, MO 63052 • 314-***-**** • ***************@*****.***

PROFESSIONAL SUMMARY

Customer-driven, team-oriented General Manager. Professional experience includes daily operations, monthly budgeting, and staffing.

SKILLS

Dedicated team player

Point of Sale system operation

Ability to learn quickly.

Quick to adapt

Proficient with numbers and math

Food Safety Certified

Food Handers Certificate

OTP 2 TECH

Effective inventory management

Exceptional customer service skills

Customer-Oriented

EXPERIENCE

2000-2024 McDonald’s St. Louis, Missouri

General Manager

Purchased adequate quantities of necessary items including food, beverages, equipment, and supplies

Coordinated feedback from customers and relayed constructive criticism to encourage customer service improvements within the restaurant.

Obtained high standards of customer service during periods of peak hours.

Verified all prepared food met up-to-date standards to quality and quantity.

Enforced food safety procedures according to company policies and health and sanitation regulations.

Maintained inventory of all consumables within the daily operations.

Created PAC (Profit-After-Controllable) reports to inform supervisor of restaurant status and margin.

Managed onboarding, staffing, and training of all new employees.

Complied weekly schedules for all employees

1987-2000 Burger King Paducah, KY

Store Supervisor

Supervised four restaurants’ daily operations, procedures, and cost opportunities.

Coordinated training and staffing of new employees.

Reported to Franchise owners regarding status of individual restaurants.

EDUCATION

1983-1984 Jefferson College Hillsboro, MO

Completed coursework in Food Service Management

Earned 45 credit hours

ACCOMPLISHMENTS

Increased sales by 3-5%

Driven General Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines.

Enthusiastic team player with a strong work ethic and advanced problem solving skills.

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